Kenneth Dawson

• Processed insurance claims accurately and efficiently for diverse client needs.
• Collaborated with cross-functional teams to resolve complex issues promptly.
• Utilized internal systems to track claims and ensure proper documentation.
• Assisted in training new staff on operational procedures and workflows.
• Reviewed policy documents for compliance with industry standards and regulations.
• Maintained organized records to support audit processes within the department.
• Processed applications for new insurance policies in accordance with company standards.
• Utilize Salesforce CRM dashboards to track policy lifecycle events, manage service requests, and update customer and contract records.
• Successfully improved operational efficiency by reducing SLA turnaround time from 3 days to 1 day through effective queue management and strict process adherence.
• Review and validate insurance contracts for eligibility, effective dates, refund calculations, and coverage accuracy prior to execution.
  Ensure audit readiness by maintaining complete and accurate documentation within Salesforce for regulatory and business reporting.

● Collaborated directly with the CEO in NYC.

● Supported the enhancement of data for an application in New York City.

● Analyzed and assessed existing datasets for completeness and accuracy.Research and gather additional data from various sources to enhance current records.
● Validate and clean data to ensure high quality and reliability.
● Maintain documentation of data sources, methodologies, and enrichment processes.
Stay informed about industry trends and emerging data enrichment techniques.
Played a key role in the debugging process, systematically addressing and resolving application errors.

• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

• Assisted customers with inquiries and resolved issues promptly.
• Provided product information and guided users through technical features.
• Managed customer accounts and updated records in the CRM system.
• Collaborated with team members to improve service processes and efficiency.
• Handled escalated issues with professionalism and empathy.
• Trained new staff on customer service protocols and tools.
• Documented customer interactions for quality assurance and future reference.