Kenneth Haworth
EDINBURGH
Summary
100% Loyal to the Company I represent. Dynamic sales professional with a proven track record at Lowe's, excelling in relationship building with service providers and Vendor Reps and sales strategy development. Ability to change to maximize results with ever changing programs. Ability to adjust Sales Techniques and Statigies based on customer needs and customers past experiences with previous Sales Reps. Recognized for enhancing customer satisfaction through tailored product recommendations and exceptional service. Adept at training teams and managing performance to achieve ambitious goals in fast-paced environments. Keeping up to date and adapting to all Program Changes including, Sales Plans, Products, Quoting Programs.
Overview
35
35
years of professional experience
Work History
In-Home Sales Specialist
Lowe's Home Centers, LLC
03.2006 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
Restaurant Franchisee
Waffle House
02.2001 - 02.2006
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
District Relief Manager
Home Depot
06.1990 - 12.2000
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
- Developed strong professional relationships with vendors, negotiating favorable terms and pricing for supplies.
- Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
- Managed all aspects of Store Operations, IE. Inventory, Payroll, Operational Expenses, and Counseling Statement as necessary.
Education
High School Diploma -
Douglas County High School
Douglasville, GA06-1987
Skills
- Relationship building
- Sales team training
- Goals and performance
- Staff management
- Motivational skills
- Product knowledge
- Sales expertise
- Sales strategy development
- Rapport and relationship building
- Sales coaching
- Performance management
Timeline
In-Home Sales Specialist
Lowe's Home Centers, LLC
03.2006 - Current
Restaurant Franchisee
Waffle House
02.2001 - 02.2006
District Relief Manager
Home Depot
06.1990 - 12.2000
High School Diploma -
Douglas County High School
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