KENNETH S
KYC ANALYST
Bangalore
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
5
5
Languages
Work History
Team Leader
Randstad India Private Limited
03.2022 - Current
- Company Overview: C/O SBI Cards
- Leading, motivating, and inspiring team members to meet goals and objectives
- Setting clear goals and expectations for the team aligned with company objectives
- Addressing underperformance by identifying issues and creating action plans for improvement
- Managing daily operations and workflow to ensure team efficiency
- Making decisions in the best interest of the team and company
- Preparing performance reports and updates for management on key metrics and team achievements
- Analyzing team performance data to identify trends and opportunities for improvement
- Addressing underperformance by identifying issues and creating action plans for improvement
- C/O SBI Cards
KYC Audit Analyst
Randstad India Private Limited
01.2019 - 01.2022
- Company Overview: C/O SBI Cards
- Ensuring that KYC processes are correctly followed during customer onboarding and throughout the customer relationship lifecycle
- Verifying that the organization's KYC practices are compliant with applicable regulations
- Ensuring that customer data is updated and complete, including re-verifying information for high-risk customers on a regular basis
- Providing training and guidance to staff on KYC and regulatory updates
- C/O SBI Cards
Customer Service Associate
Teleperformance Global Services Pvt Ltd
01.2016 - 01.2019
- Company Overview: C/O SBI Card
- Responding to customer inquiries via phone, email, chat, or in person
- Providing accurate information about products, services, policies, and procedures
- Handling complaints and resolving issues in a timely and professional manner
- Offering solutions and suggestions based on the customer's needs
- Following up with customers to ensure their needs have been met
- Keeping detailed records of customer interactions, feedback, and complaints
- Building long-term relationships with customers to increase loyalty
- Sharing customer feedback with product teams to help improve the service or product offerings
- C/O SBI Card
Education
SSLC -
St Meera's High School
PUC - CEBA
Karnataka State Educational Development Council
Degree - BCOM
Karnataka State Educational Development Council
Skills
Strong problem-solving abilities
Patience and empathy
Strong leadership and interpersonal skills
Excellent communication
KYC & AML Compliance
Analytical Thinking & Problem Solving
Customer Profiling & Documentation
Work Planning and Prioritization
Daily workflow improvement
Timeline
Team Leader
Randstad India Private Limited
03.2022 - Current
KYC Audit Analyst
Randstad India Private Limited
01.2019 - 01.2022
Customer Service Associate
Teleperformance Global Services Pvt Ltd
01.2016 - 01.2019
PUC - CEBA
Karnataka State Educational Development Council
Degree - BCOM
Karnataka State Educational Development Council
SSLC -
St Meera's High School