Kenneth Daniel Karmaldar
Mumbai
Summary
Accomplished manager with extensive experience in team leadership, personnel management, and strategic business planning. Proven expertise in driving organisational success through effective project planning, resource allocation, and adherence to budgetary guidelines. Adept at coaching and motivating diverse teams to achieve high performance while maintaining quality standards and meeting operational targets. Demonstrates exceptional communication skills, negotiation abilities, and a detail-oriented approach to managing complex workflows. Career focus includes fostering professional relationships, optimising team efficiency, and delivering measurable results aligned with organisational goals.
Overview
11
11
years of professional experience
Work History
MANAGER
Cubical Infotech Solutions & BPO Services
Thane
07.2017 - Current
- Managing organizational targets by developing a business plan.
- Making sure that calls are answered by staff within agreed timescales, and in an appropriate manner.
- Coaching, supporting, and motivating people at pace.
- Randomly monitoring calls to ensure that standards are high.
- Managing information and statistics.
- Managing the quality of the leads generated.
- Managing staff bonus, reward, and incentive schemes.
- Ensuring that all staff are kept informed of new working practices and technological changes.
- Keeping a close eye on staff turnover, absenteeism, and overtime.
- Managing a large team of staff from diverse backgrounds.
- Training the new trainee.
- Attending the weekly meeting to review progress and any problems.
- Developed and implemented strategic plans to achieve company objectives.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Implemented quality control measures to uphold company standards.
CUSTOMER SERVICE EXECUTIVE
Paddle Point Pvt. Ltd.
Thane
01.2015 - 01.2016
- Manage large amounts of incoming calls.
- Generate sales leads.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Meet personal and customer service team sales targets, and call handling quotas.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
CUSTOMER SERVICE EXECUTIVE
Silgate Solution
Thane
09.2013 - 07.2014
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Identifying and assessing customers' needs to achieve satisfaction.
Education
Bachelor in Commerce -
ISBM University
Chhattisgarh01-2020
HSC -
VK Krishna Menon College of Arts & Science
Maharashtra01-2012
SSC -
St. Joseph High School
Maharashtra01-2010
Skills
- Excellent communication skills
- Team and personnel management
- Negotiation and decision-making abilities
- Leadership and influence development
- Project planning and management
- Detail-oriented management
- Managerial initiative
- Team leadership and ownership
- Leadership and people management
- Effective stress control strategies
- Time management proficiency
Personal Information
- Hobbies: Learning new things, riding bikes, singing, traveling
- Father's name: Shantkumar Karmaldar
- Date of Birth: 03/27/1995
- Nationality: Indian
Timeline
MANAGER
Cubical Infotech Solutions & BPO Services
07.2017 - Current
CUSTOMER SERVICE EXECUTIVE
Paddle Point Pvt. Ltd.
01.2015 - 01.2016
CUSTOMER SERVICE EXECUTIVE
Silgate Solution
09.2013 - 07.2014
Bachelor in Commerce -
ISBM University
HSC -
VK Krishna Menon College of Arts & Science
SSC -
St. Joseph High School
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