Photography
Kenny Nair
Team Lead
Hyderabad
Summary
Supportive Team Lead with 3.5 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Team Lead - ( Client - Meta / Trust & Safety )
Genpact India
Hyderabad
3 2021 - 12.2024
- Managed team of language specialists that perform expert review of high-risk and escalated content on social media platform against set of community guidelines.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed all facets of operations, including work distribution, capacity planning, and handling escalations.
- Quickly identified root cause issues to enable optimal solutions, reducing future problems and delays.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring the highest qualified to build a team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed monthly and daily production output plans to deliver on customer services.
- Managed leave requests and absences, and arranged covers to facilitate smooth flow of operations.
- Directed and supervised a headcount of 34 associates.
- Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
- Collaborating with globally distributed, cross-functional teams to manage workflow, headcount planning, and resource optimization.
Process Developer( Google AdWords )
Genpact
Hyderabad
03.2015 - 12.2022
- As one of the senior associates, was responsible for ensuring that all updates had been communicated to team members on a weekly basis.
- Got appreciation from stake holders ( Google Vendors ) for the highest number of sales done in a single day with 5 units.
- Monitored and tracked user progress to identify improvement opportunities.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Implemented highly successful digital strategies for various platforms to attract customer engagement.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Analyzed website data such as traffic, interactions, conversions and goals to find areas of improvement.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Optimized website content and images to improve search engine rankings.
Senior Process Associate - SME
Tata Consultancy Services
Mumbai
03.2009 - 07.2014
- DHL – U.K. Manifestation – This involves the Processing and Clearing of Customs Entry for the Freight Agent DHL UK Express which includes manifesting of day to day shipments. Team Management, Productivity, Counts, Client Interaction along with handling a team of 30 agents.
- DHL– JFK Manifestation – This involves the Processing and Clearing of Customs Entry for the Freight Agent DHL Express (United States) which includes manifesting of day to day shipments.
- DHL CH – Export Manifestation Data Processing – This process involves “Initial Export Data Entry” for DHL Parcels departing from Swiss to any part of the world.
Education
B.com - Accounting And Finance
University of Mumbai
Mumbai 03.2000 - 10.2004
IATA / FIATA - Air Cargo Management
Institute of Hotel Cargo And Tourism Managament
Colaba 01.2005 - 11.2006
Skills
- Production monitoring
Performance improvement
Quality control
Workplace safety
Resource Allocation
Employee Evaluation
Key performance indicators
Client Service
Daily workflow improvement
Sales expertise
Team Manager
Project Management
Scrum
Agile
Client Management
Certification
Genpact - Data Lean Ace
Interests
Sketching
Timeline
FLM license to manage program
11-2022
Certified Six Sigma Green Belt
04-2022
Data Lean
04-2021
Genpact - Data Lean Ace
06-2020
Process Developer( Google AdWords )
Genpact
03.2015 - 12.2022
Senior Process Associate - SME
Tata Consultancy Services
03.2009 - 07.2014
IATA / FIATA - Air Cargo Management
Institute of Hotel Cargo And Tourism Managament
01.2005 - 11.2006
B.com - Accounting And Finance
University of Mumbai
03.2000 - 10.2004
Team Lead - ( Client - Meta / Trust & Safety )
Genpact India
3 2021 - 12.2024
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