Summary
Overview
Work History
Education
Skills
Software
Interests
Work Availability
Quote
Work Preference
Timeline
Hi, I’m

NAVIN KENNEDY

TECHNICAL SPECIALIST
CHENNAI,Tamil Nadu
NAVIN KENNEDY

Summary

Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Reliable and upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
years of post-secondary education
2
Languages
1
year of professional experience

Work History

SONY INDIA PVT LTD
CHENNAI

TECHNICAL SPECIALIST
02.2023 - 08.2023

Job overview

  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
  • Trained users on desktops, laptops and mobile devices.
  • Completed troubleshooting and diagnostics on company resources.
  • Maintained system quality control, surveying users, collecting metrics data to support updates and maintenance.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Guided staff technology use, assisting with troubleshooting and quality control to streamlined sales.
  • Developed internal best practices, resources and training materials to support camera technical staff in corporate performance improvement initiative.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Have intense knowledge in creative video and photo software's which includes adobe.
  • Passionate for creative jobs and also seeks interest in photography and cinematography

ACCESS HEALTHCARE PVT LTD
CHENNAI, Tamil Nadu

AR CALLER
06.2022 - 11.2022

Job overview

  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Delivered services to customer locations within specific timeframes.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Utilized CRM software to manage client relationships.
  • Created detailed reports for management to track performance and sales.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Monitored customer feedback and identified areas of improvement.
  • Designed presentations and marketing materials to promote insurance products.

Education

ST PETERS INSTITUE OF HR. EDU & RESEARCH
CHENNAI

Bachelor of Science from COMPUTER ENGINEERING
08.2018 - 08.2022

University Overview

Skills

Technical support knowledge

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Software

Adobe after effects

Adobe photoshop

Detailed knowledge about windows os

Microsoft 365

Adobe Premiere Pro

Blender

Interests

Photography

Cinematography

Digital Art

NBA

Football

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursPaid time offPaid sick leaveWork from home option

Timeline

TECHNICAL SPECIALIST
SONY INDIA PVT LTD
02.2023 - 08.2023
AR CALLER
ACCESS HEALTHCARE PVT LTD
06.2022 - 11.2022
ST PETERS INSTITUE OF HR. EDU & RESEARCH
Bachelor of Science from COMPUTER ENGINEERING
08.2018 - 08.2022
NAVIN KENNEDYTECHNICAL SPECIALIST