Kenya Jones
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to work hard and drive results, while creating a fun and safe environment.
Overview
9
9
years of professional experience
Work History
Claims Specialist
GEICO
101 W. 103rd Street
07.2021 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Academic Advising Assistant
Ivy Tech Community College
50 W. Fall Creek Parkway N. Drive
01.2019 - 07.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Scheduled students advising appointments
Store Manager
Dollar General
5490 Georgetown Road
01.2015 - 01.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Master Of Business Administration - Business
Indiana Wesleyan University
Marion, IN10.2023
Bachelor Of General Studies - Business
University of Indianapolis
Indianapolis, IN12.2021
Skills
- Communications Strategies
- Active Listening
- Accident Investigations
- Claims Investigation
- Customer Service
- License Compliance
- Training Materials
Accomplishments
- Collaborated with claims agents to create training materials and lead training classes to improve work performance
- Transition from ics, crm, queue, ics, and licensing.
Timeline
Claims Specialist
GEICO
07.2021 - Current
Academic Advising Assistant
Ivy Tech Community College
01.2019 - 07.2021
Store Manager
Dollar General
01.2015 - 01.2018
Master Of Business Administration - Business
Indiana Wesleyan University
Bachelor Of General Studies - Business
University of Indianapolis