Kenya Jones
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to work hard and drive results, while creating a fun and safe environment.
Overview
9
9
years of professional experience
Work History
Claims Specialist
GEICO
07.2021 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Academic Advising Assistant
Ivy Tech Community College
01.2019 - 07.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Scheduled students advising appointments
Store Manager
Dollar General
01.2015 - 01.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
Master Of Business Administration - Business
Indiana Wesleyan University
Marion, IN10.2023
Bachelor Of General Studies - Business
University of Indianapolis
Indianapolis, IN12.2021
Skills
- Communications Strategies
- Active Listening
- Accident Investigations
- Claims Investigation
- Customer Service
- License Compliance
- Training Materials
Accomplishments
- Collaborated with claims agents to create training materials and lead training classes to improve work performance
- Transition from ics, crm, queue, ics, and licensing.
Timeline
Claims Specialist
GEICO
07.2021 - Current
Academic Advising Assistant
Ivy Tech Community College
01.2019 - 07.2021
Store Manager
Dollar General
01.2015 - 01.2018
Master Of Business Administration - Business
Indiana Wesleyan University
Bachelor Of General Studies - Business
University of Indianapolis
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