Kenzi DeLong
Gas City,IN
Summary
Dedicated mental health professional with a strong foundation in Developmental Psychology and a passion for advocacy. Proven expertise in conflict resolution and operational efficiency gained through experience in fast-paced retail environments. Exceptional communication and teamwork skills enhance ability to support behavioral health initiatives.
Overview
5
5
years of professional experience
Work History
Employee
Jiffy Treat East
08.2024 - Current
- Provide high-quality customer service in a fast-paced environment.
- Strengthen communication and teamwork skills through collaboration with coworkers.
- Foster a positive and inclusive atmosphere for diverse customers.
Shift Manager
Arby’s
03.2024 - 08.2024
- Supervised and trained team members to maintain efficiency and quality standards.
- Demonstrated leadership skills that led to promotion to shift manager.
- Managed customer service issues with professionalism and empathy.
Employee
Arby’s
08.2020 - 08.2023
- Resolved customer concerns swiftly, ensuring satisfaction during peak business hours.
- Managed complex customer queries with composure, maintaining positive client relationships.
- Maintained accuracy in cash handling, preventing discrepancies and ensuring smooth financial transactions.
- Fulfilled orders promptly, ensuring correctness and efficiency in a fast-paced environment.
- Verified transaction details, ensuring correct entries to uphold financial integrity.
- Monitored cash register activities, ensuring compliance with company protocols.
- Provided exceptional service under pressure, enhancing customer experience and loyalty.
- Assisted in inventory management, ensuring stock levels met customer demand.
Education
Bachelor of Arts - Psychology, Maternal and Child Health
Indiana University
Bloomington, IN05.2026
Skills
- Active listening skills
- Supervisory leadership skills
- Introductory knowledge of American Sign Language
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Customer service
- Team leadership
- Decision-making
Websites
Activities & Involvement
- Women Empowering Women Club, Indiana University
- Member | 2024 – Present
- Participate in discussions and events promoting gender equity and mental health awareness.
Timeline
Employee
Jiffy Treat East
08.2024 - Current
Shift Manager
Arby’s
03.2024 - 08.2024
Employee
Arby’s
08.2020 - 08.2023
Bachelor of Arts - Psychology, Maternal and Child Health
Indiana University