Summary
Overview
Work History
Skills
Websites
Timeline
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Keonna Combs

Keonna Combs

Indianapolis

Summary

Seasoned retail leader with over 30 years of experience driving operational excellence, team development, and exceptional customer experiences across high-volume retail environments. Proven track record in managing multi-unit operations, maximizing profitability, and leading successful teams at national brands such as Target, Bath & Body Works, and Burlington. Adept at implementing strategic sales initiatives, optimizing store performance, and fostering inclusive, results-driven cultures. Recognized for strong leadership, a hands-on management style, and a passion for mentoring the next generation of retail talent.

Overview

18
18
years of professional experience

Work History

Executive Team Leader

Target
10.2021 - Current
  • Lead a team of Guest Advocates and Front-End Leaders to deliver welcoming, seamless, and inclusive service across check-lanes, guest services, and drive-up operations.
  • Partner with Store Director and peer leaders to align on store priorities, sales goals, and talent development plans.
  • Execute daily workload planning, shift coverage, and real-time guest traffic management to optimize service and reduce wait times.
  • Champion guest service culture by modeling Target's core values and delivering effective coaching, recognition, and development to team members.
  • Analyze guest satisfaction surveys (NPS), transaction metrics, and team performance reports to identify opportunities and drive continuous improvement.

Store Manager

The Children’s Place
08.2019 - 10.2021
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.

Store Operations Manager

Ulta Beauty Inc.
10.2018 - 08.2019
  • Managed all operational aspects including shipment processing, inventory control, and cash management.
  • Partnered with the General Manager to execute company initiatives and achieve sales and profitability goals.
  • Monitored and replenished stock levels, ensuring optimal product availability on the sales floor.
  • Led and executed merchandising plans, planogram resets, and promotional setups.
  • Managed backroom organization, freight flow, and supply orders to ensure seamless store functionality.
  • Supported associate development through hands-on coaching and clear performance feedback.
  • Utilized reporting tools to identify opportunities for improving store productivity and guest satisfaction.
  • Played a key role in opening/closing procedures and daily cash reconciliation processes.

Store Manager

Bath & Body Works
05.2015 - 10.2018
  • Lead daily store operations, driving sales and ensuring an exceptional guest experience in a fast-paced, fragrance-focused retail environment.
  • Recruit, train, and develop a high-performing team of assistant managers, key holders, and sales associates to deliver consistent operational excellence.
  • Achieve and exceed sales goals, conversion rates, and customer engagement metrics through effective floor leadership and performance coaching.
  • Ensure flawless execution of visual merchandising, seasonal transitions, and brand presentation according to company standards.
  • Manage payroll, scheduling, and labor budgets while maximizing productivity and minimizing overtime.
  • Partner with corporate and district leaders to analyze sales trends and implement strategic plans to boost revenue and customer loyalty.
  • Enforce loss prevention practices, safety standards, and compliance procedures to protect company assets.
  • Recognized for improving team morale and reducing turnover by fostering an inclusive, motivating, and feedback-rich environment.

Store Manager

DOTS
08.2012 - 05.2014
  • Plan and managed the execution of merchandise with visual presentations to promote sales.
  • Train, recruit and coached associates with company modules, processes and policies.
  • Partner with district and regional manager to help identify business driving opportunities.
  • Control company asset and promote shrink awareness.
  • Develop and suggest new policies/processes that steam-line & enhance the customer’s experience that the company has implemented.

Assistant Manager of Operations

Burlington Coat Factory
04.2007 - 07.2012
  • Oversaw all back-of-house operations, including freight flow, inventory accuracy, stockroom organization, and shipment processing in a high-volume retail environment.
  • Managed daily store logistics to ensure merchandise was received, processed, and placed on the sales floor efficiently and in alignment with company standards.
  • Supervised and trained a team of stock associates, receiving clerks, and merchandise processors to meet productivity and accuracy goals.
  • Partnered with store and district leadership to execute operational strategies that supported sales and customer service objectives.
  • Conducted regular audits and implemented loss prevention procedures to reduce shrink and improve compliance.

Skills

  • Customer service-oriented and excellent communication skills
  • Retail sales professional, reliable, and punctual
  • Extremely creative inventory control & Planogram designing
  • Attention to detail
  • PC Proficient
  • Office Equipment Operation
  • Judgment and Decision Making
  • Confidentiality and Data Protection

Websites

Timeline

Executive Team Leader

Target
10.2021 - Current

Store Manager

The Children’s Place
08.2019 - 10.2021

Store Operations Manager

Ulta Beauty Inc.
10.2018 - 08.2019

Store Manager

Bath & Body Works
05.2015 - 10.2018

Store Manager

DOTS
08.2012 - 05.2014

Assistant Manager of Operations

Burlington Coat Factory
04.2007 - 07.2012

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Keonna Combs