Keonna Combs
Indianapolis
Summary
Seasoned retail leader with over 30 years of experience driving operational excellence, team development, and exceptional customer experiences across high-volume retail environments. Proven track record in managing multi-unit operations, maximizing profitability, and leading successful teams at national brands such as Target, Bath & Body Works, and Burlington. Adept at implementing strategic sales initiatives, optimizing store performance, and fostering inclusive, results-driven cultures. Recognized for strong leadership, a hands-on management style, and a passion for mentoring the next generation of retail talent.
Overview
18
18
years of professional experience
Work History
Executive Team Leader
Target
10.2021 - Current
- Lead a team of Guest Advocates and Front-End Leaders to deliver welcoming, seamless, and inclusive service across check-lanes, guest services, and drive-up operations.
- Partner with Store Director and peer leaders to align on store priorities, sales goals, and talent development plans.
- Execute daily workload planning, shift coverage, and real-time guest traffic management to optimize service and reduce wait times.
- Champion guest service culture by modeling Target's core values and delivering effective coaching, recognition, and development to team members.
- Analyze guest satisfaction surveys (NPS), transaction metrics, and team performance reports to identify opportunities and drive continuous improvement.
Store Manager
The Children’s Place
08.2019 - 10.2021
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
Store Operations Manager
Ulta Beauty Inc.
10.2018 - 08.2019
- Managed all operational aspects including shipment processing, inventory control, and cash management.
- Partnered with the General Manager to execute company initiatives and achieve sales and profitability goals.
- Monitored and replenished stock levels, ensuring optimal product availability on the sales floor.
- Led and executed merchandising plans, planogram resets, and promotional setups.
- Managed backroom organization, freight flow, and supply orders to ensure seamless store functionality.
- Supported associate development through hands-on coaching and clear performance feedback.
- Utilized reporting tools to identify opportunities for improving store productivity and guest satisfaction.
- Played a key role in opening/closing procedures and daily cash reconciliation processes.
Store Manager
Bath & Body Works
05.2015 - 10.2018
- Lead daily store operations, driving sales and ensuring an exceptional guest experience in a fast-paced, fragrance-focused retail environment.
- Recruit, train, and develop a high-performing team of assistant managers, key holders, and sales associates to deliver consistent operational excellence.
- Achieve and exceed sales goals, conversion rates, and customer engagement metrics through effective floor leadership and performance coaching.
- Ensure flawless execution of visual merchandising, seasonal transitions, and brand presentation according to company standards.
- Manage payroll, scheduling, and labor budgets while maximizing productivity and minimizing overtime.
- Partner with corporate and district leaders to analyze sales trends and implement strategic plans to boost revenue and customer loyalty.
- Enforce loss prevention practices, safety standards, and compliance procedures to protect company assets.
- Recognized for improving team morale and reducing turnover by fostering an inclusive, motivating, and feedback-rich environment.
Store Manager
DOTS
08.2012 - 05.2014
- Plan and managed the execution of merchandise with visual presentations to promote sales.
- Train, recruit and coached associates with company modules, processes and policies.
- Partner with district and regional manager to help identify business driving opportunities.
- Control company asset and promote shrink awareness.
- Develop and suggest new policies/processes that steam-line & enhance the customer’s experience that the company has implemented.
Assistant Manager of Operations
Burlington Coat Factory
04.2007 - 07.2012
- Oversaw all back-of-house operations, including freight flow, inventory accuracy, stockroom organization, and shipment processing in a high-volume retail environment.
- Managed daily store logistics to ensure merchandise was received, processed, and placed on the sales floor efficiently and in alignment with company standards.
- Supervised and trained a team of stock associates, receiving clerks, and merchandise processors to meet productivity and accuracy goals.
- Partnered with store and district leadership to execute operational strategies that supported sales and customer service objectives.
- Conducted regular audits and implemented loss prevention procedures to reduce shrink and improve compliance.
Skills
- Customer service-oriented and excellent communication skills
- Retail sales professional, reliable, and punctual
- Extremely creative inventory control & Planogram designing
- Attention to detail
- PC Proficient
- Office Equipment Operation
- Judgment and Decision Making
- Confidentiality and Data Protection
Timeline
Executive Team Leader
Target
10.2021 - Current
Store Manager
The Children’s Place
08.2019 - 10.2021
Store Operations Manager
Ulta Beauty Inc.
10.2018 - 08.2019
Store Manager
Bath & Body Works
05.2015 - 10.2018
Store Manager
DOTS
08.2012 - 05.2014
Assistant Manager of Operations
Burlington Coat Factory
04.2007 - 07.2012
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