Keonna Williams
East Chicago
Summary
Compassionate and detail-oriented person with 4 years of experience in healthcare settings. Skilled in managing patient intake, scheduling, and ensuring seamless communication between medical teams and patients. Strong expertise in handling medical records, insurance verification, and providing exceptional customer service to ensure a positive patient experience. Adept at problem-solving, prioritizing tasks, and maintaining a high level of patient confidentiality and care. Proven ability to enhance workflow efficiency and contribute to the overall success of healthcare teams.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
JCPenney
Merrillville
05.2024 - 12.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Patient Service Representative
Methodist Hospital Emergency Services
Gary
06.2021 - 03.2024
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Maintained a clean and organized reception area.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified insurance information, collected payments, and scheduled appointments.
Customer Service Representative
Teleperformance USA
Hobart
11.2018 - 02.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Education
Associate of Applied Science - Healthcare Specialist
Ivy Tech Community College of Indiana
Indianapolis, IN05-2024
Skills
- Medical terminology
- Electronic health records
- Patient scheduling
- Healthcare compliance
- Customer service
- Data entry
- Building rapport
- Hospitality and accommodation
- Problem-solving
- Team development
Timeline
Customer Service Representative
JCPenney
05.2024 - 12.2024
Patient Service Representative
Methodist Hospital Emergency Services
06.2021 - 03.2024
Customer Service Representative
Teleperformance USA
11.2018 - 02.2021
Associate of Applied Science - Healthcare Specialist
Ivy Tech Community College of Indiana