Keonna Mitchell
Indianapolis
Summary
With over 3 years of experience as a GEICO Claims Specialist, I’ve honed my skills in handling auto liability claims, evaluating coverage, and processing claims efficiently in high-volume environments. My expertise extends beyond Texas, as I’m also a licensed adjuster in 9 additional states. I possess strong communication, investigation, and decision-making abilities, coupled with a proven track record of managing multiple claims systems and prioritizing workflow effectively. In the process of relocating to Dallas–Fort Worth and I’m eager to secure an Experienced Claims Specialist role with immediate availability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Specialist
GEICO, Government Employees Insurance
Macon, GA
07.2022 - 12.2025
- Reviewed and processed insurance claims to ensure compliance with company policies and regulations.
- Collaborated with adjusters to evaluate coverage, damages, and liability assessments.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Facilitated effective communication between clients and internal teams to resolve claim inquiries.
- Investigated complex claims by gathering and analyzing relevant documentation and evidence.
- Conducted thorough investigations of claims, analyzing documentation for accuracy and completeness.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
- Collaborated with underwriting teams to identify trends in claim activities, contributing to more accurate risk assessment and pricing.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Verified client information by analyzing existing evidence on file.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of the policy.
- Communicated with policyholders, claimants, attorneys, and vendors to resolve claims professionally, and efficiently.
- Documented claims timely.
- Hours/Week: 40
Security Forces Patrolman
Robins Air Force Base
Warner Robins, GA
05.2021 - 07.2022
- Conducted regular patrols to ensure safety and security of personnel and property.
- Responded promptly to incidents and emergencies, following established protocols.
- Monitored surveillance systems to detect suspicious activities or breaches.
- Collaborated with law enforcement agencies during investigations and incidents.
- Trained new recruits on safety procedures and operational protocols.
- Implemented security measures that improved response times and incident handling.
- Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
- Assisted in maintaining a safe environment by responding to emergency situations promptly and professionally.
- Increased situational awareness during patrols through consistent utilization of two-way radio communication with command center staff members.
- Developed strong communication skills while coordinating with local law enforcement agencies during joint operations.
- Provided exceptional customer service to visitors, answering questions about facility rules and regulations while maintaining a professional demeanor.
- Hours/Week: 40
Correctional Officer
Central State Prison
Macon, GA
01.2021 - 05.2021
- Supervised inmate activities to ensure compliance with facility policies and regulations.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates. Inspected cells and conducted random searches of common areas. Applied non-violent response tools and physical restraint during problematic situations.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Hours/Week: 40
Dietary Specialist
Houston Medical Center
Warner Robins, GA
01.2019 - 01.2021
- Developed and implemented tailored nutrition plans for diverse patient populations.
- Collaborated with healthcare teams to ensure dietary compliance for optimal patient outcomes.
- Monitored dietary intake and adjusted meal plans based on individual health conditions.
- Enhanced patient satisfaction by developing and implementing personalized meal plans tailored to individual dietary needs.
- Maintained a clean and sanitary work environment in accordance with health department standards, preventing contamination risks.
- Evaluated patients progress regularly, adjusting meal plans as needed for optimal health outcomes.
- Conducted regular safety inspections of kitchen equipment and facilities, mitigating potential hazards proactively before they could escalate into serious incidents.
- Collaborated with healthcare professionals to ensure patients received appropriate nutrition for their medical conditions.
- Coordinated with kitchen staff to prepare meals in a timely manner, contributing to smooth daily operations.
- Mentored new hires in best practices for dietary service provision, fostering a culture of continuous improvement within the team.
- Kept all kitchen areas clean, tidy and free of hazards.
- Monitored patient progress and documented nutritional information in patient charts and records.
- Hours/Week: 40
Cleaning Associate
Blue Chip Casino
Michigan City, IN
11.2017 - 12.2018
- Maintained cleanliness and sanitation standards across diverse facility areas including all Casino restaurants.
- Trained new associates on effective cleaning techniques and safety protocols.
- Conducted thorough inspections of assigned areas to ensure compliance with safety and sanitation protocols.
- Managed inventory of cleaning supplies, ensuring availability and adherence to budget constraints.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Hours/Week: 40
Education
High School Diploma -
Michigan City High School
Michigan City, INNo Degree - Criminal Justice
Tennessee State University
Nashville, TNSkills
- Compliance with State Insurance regulations
- Claims processing
- Decision-making
- Critical thinking
- Customer service
- Attention to detail
- Problem-solving
- Multitasking Abilities
Certification
- Connecticut (Exp: 5/31/2026)
- Delaware
- Florida
- Kentucky
- Louisiana (Exp: 5/31/2026)
- New Hampshire
- New Mexico
- Oklahoma
- Rhode Island
- South Carolina
- Texas
- Wyoming
Affiliations
Boys and Girls Club Volunteer 07/18 - 07/20
Accomplishments
- Documented and resolved claims which led to high numbers in productivity.
Timeline
Claims Specialist
GEICO, Government Employees Insurance
07.2022 - 12.2025
Security Forces Patrolman
Robins Air Force Base
05.2021 - 07.2022
Correctional Officer
Central State Prison
01.2021 - 05.2021
Dietary Specialist
Houston Medical Center
01.2019 - 01.2021
Cleaning Associate
Blue Chip Casino
11.2017 - 12.2018
High School Diploma -
Michigan City High School
No Degree - Criminal Justice
Tennessee State University