KERLIN D
New Perungalathur, Chennai
Summary
Results-driven Technical Support Specialist with a proven track record at Amtex Software Solutions. Expert in SQL programming and adept at enhancing team efficiency through training and process improvements. Recognized for strong analytical skills and a commitment to customer satisfaction, effectively resolving complex issues and driving product enhancements.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist L1
Amtex Software Solutions Pvt Ltd
Chennai
04.2024 - Current
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Performed DDL and DML commands in Oracle and SQL Server databases.
Customer Care Associate
EOS GLOBE
01.2022 - 08.2023
- Trained colleagues in Excel and customer service at multiple facilities within the company.
- Help assess current processes and develop updated processes, within my team, to improve efficiency and accuracy.
- Skills used: Microsoft, Word-Perfect, PowerPoint, Excel, E-mail, Most On-line Services.
- My Focus: To learn new technologies, Enhancing my skills by consistently updating and expanding my knowledge base, I like to share my knowledge with juniors and colleagues.
Education
B. Sc - Bachelor of Sciene in mathematics
Madras University
05.2021
Skills
- Windows
- Office Apps
- Technical support
- Oracle database
- SQL programming
Declaration
- I hereby declare that the information furnished above is true to the best of my knowledge
Timeline
Technical Support Specialist L1
Amtex Software Solutions Pvt Ltd
04.2024 - Current
Customer Care Associate
EOS GLOBE
01.2022 - 08.2023
B. Sc - Bachelor of Sciene in mathematics
Madras University
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