Kerra White

• Enhanced customer satisfaction through timely arrivals and professional communication with clients.
• Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
• Completed daily supply deliveries while adhering to strict time constraints, ensuring consistent service quality.
• Adhered to traffic laws while operating company vehicles for safe transportation of specimens.

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• Placed completed orders in temperature-appropriate storage pending delivery to customers.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.
• Consistently met deadlines and quality goals for accuracy and timeliness.

• Placed completed orders in temperature-appropriate storage pending delivery to customers.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.
• Consistently met deadlines and quality goals for accuracy and timeliness.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.