Kerri Riggs
Charlottesville
Summary
Dynamic Administrative Assistant with a proven track record at Keystone Cooperative, excelling in customer service and data management. Leveraged Microsoft Excel and professional communication to enhance office efficiency and client satisfaction. Known for critical thinking and a team-oriented approach, significantly improved operational workflows.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Keystone Cooperative
10.2022 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Took payments on a daily basis, wether it be credit card, cash, or check.
- Did daily bank deposits.
Care Taker
Self-employeed
05.2015 - 10.2022
- Developed strong relationships with residents and families, fostering trust and open communication.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Logged information regarding naps, feedings, and any medications administered.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Established daily routines to provide structure and predictability for children under care.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
Childcare Assistant Teacher
The Goddard School
01.2008 - 03.2015
- Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
- Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Organized and supervised large and small group activities.
Education
CNA Certificate - CNA
Ivy Tech Community College of Indiana
Indianapolis, INCertificate - Phlebotomy
Med Tech Community College
Indianapolis, INSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Data organization
- Professional and mature
- Filing and data archiving
- Invoice processing
- Mail handling
- Data management
- Prioritization
- Multi-line phone systems
- Client relations
- Tech-Savvy
- Internet research
- Money Management
- Bank Transaction
- Bill Pay
Certification
CNA
Phlebotomy
Timeline
Administrative Assistant
Keystone Cooperative
10.2022 - Current
Care Taker
Self-employeed
05.2015 - 10.2022
Childcare Assistant Teacher
The Goddard School
01.2008 - 03.2015
CNA
Phlebotomy
CNA Certificate - CNA
Ivy Tech Community College of Indiana
Certificate - Phlebotomy
Med Tech Community College
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