Kerry Lajaunie
Crawfordsville,IN
Summary
Dynamic Account Manager with a proven track record at Allied Universal Security Services, excelling in client relationship management and strategic planning. Recognized for enhancing customer satisfaction and retention through effective problem-solving and employee development. Adept at analyzing performance metrics to drive growth and implement operational efficiencies.
Overview
24
24
years of professional experience
Work History
Account Manager/Photo ID Administrator
Allied Universal Security Services
07.2018 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans to align services with client needs and objectives.
- Devised and implemented processes and procedures to streamline operations.
- Analyzed account performance metrics to identify growth opportunities and recommend solutions.
- Trained and mentored junior staff on account management best practices and operational procedures.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Armed Security Officer
Inter Parish Security
03.2016 - 07.2018
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify potential security risks and maintain a visible presence.
- Collaborated with law enforcement during incidents, providing accurate reports and assisting investigations.
- Implemented emergency response protocols, ensuring rapid action during critical situations.
- Evaluated surveillance footage to detect suspicious activities and enhance preventive measures.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Executive Protection Specialist
Allied Universal Security Services (Formally Vinson Guard Service)
02.2006 - 03.2016
- Conducted threat assessments to identify vulnerabilities and implement effective security measures.
- Developed and executed comprehensive security plans tailored to client needs and environments.
- Coordinated logistics for secure transportation, ensuring safety during travel for high-profile individuals.
- Trained and mentored junior staff on emergency response protocols and risk mitigation strategies.
- Collaborated with law enforcement agencies to enhance protective operations and situational awareness.
- Implemented advanced surveillance techniques, improving detection of potential threats significantly.
- Worked with local, state and government agencies regarding company security matters.
- Testified at legal and court proceedings on behalf of company.
US Marine
United States Marine Corps
10.2001 - 11.2011
- Led training programs for junior Marines, enhancing operational readiness and team cohesion.
- Coordinated logistics for missions, ensuring timely deployment of personnel and equipment.
- Developed standard operating procedures, improving efficiency in daily operations and mission execution.
- Mentored subordinates, fostering professional growth and leadership skills within the unit.
- Conducted risk assessments to identify potential hazards, promoting safety protocols in high-stress environments.
- Analyzed mission outcomes to refine strategies and enhance future performance effectiveness.
- Improved overall unit performance with thorough after-action reviews and constructive feedback.
- Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
- Worked weekends and long hours in deployed locations to complete reconnaissance taskings.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Louisiana State University
Baton Rouge, LA04-2016
Skills
- Account relationship management
- Service excellence
- Effective team collaboration
- Customer relationship management
- Effective strategic planning
- Results-driven
- Problem-solving expertise
- Collaborative skills training
- Achievement monitoring and reporting
- Employee development coaching
Timeline
Account Manager/Photo ID Administrator
Allied Universal Security Services
07.2018 - Current
Armed Security Officer
Inter Parish Security
03.2016 - 07.2018
Executive Protection Specialist
Allied Universal Security Services (Formally Vinson Guard Service)
02.2006 - 03.2016
US Marine
United States Marine Corps
10.2001 - 11.2011
Bachelor of Science - Electrical, Electronics And Communications Engineering
Louisiana State University