Kerslynn Collins
North Judson
Summary
Dynamic professional with experience in customer service and office administration. Known for enhancing communication between departments and refining scheduling processes, resulting in increased efficiency and customer satisfaction. Ready to leverage expertise in a collaborative environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Pulaski County Probation Office
Winamac, IN
05.2025 - 08.2026
- Coordinated appointment scheduling for probation meetings, optimizing office workflow and client engagement.
- Managed incoming calls, directing inquiries to appropriate staff and ensuring timely responses.
- Maintained accurate records of client interactions and case updates in electronic filing system.
- Assisted in developing office procedures that improved communication between departments and enhanced service delivery.
- Collaborated with probation officers to ensure seamless information exchange, enhancing case management efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Clothing Sales Manager
Kersting's Cycle Center
North Judson, IN
04.2022 - 07.2026
- Developed visual merchandising strategies to enhance store presentation and drive sales.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Ensured compliance with company policies regarding pricing, promotions, and returns processes.
- Established a positive work environment, fostering a culture of teamwork and collaboration among staff members.
- Optimized floor layouts for better product visibility resulting in increased foot traffic conversion rate.
- Enhanced customer satisfaction through personalized service and attention to individual needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
High School Diploma -
North Judson - San Pierre High School
North Judson05.2026
Skills
- Appointment coordination
- Call management
- Data organization
- Organization skills
- Time management
- Customer and Client relations
- Verbal and written communication
Timeline
Receptionist
Pulaski County Probation Office
05.2025 - 08.2026
Clothing Sales Manager
Kersting's Cycle Center
04.2022 - 07.2026
High School Diploma -
North Judson - San Pierre High School