Kesar Om Khatri
Customer Service Associate
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Strong willed with high level of enthusiasm and energy. Over 10 years of experience in call center environments. Possessing skills in developing rapport with each customer.
Overview
14
14
years of professional experience
2
2
Languages
6
6
years of post-secondary education
Work History
Customer Service Associate
Credence Resource Management
04.2017 - 12.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services, and collection strategies.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Lead Generation Executive
Salebuild ITES Pvt Ltd
01.2014 - 07.2015
- Made average of 300+ outbound and inbound calls per day.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist potential customers with selecting needed or requested products and services.
- Overcame objections using friendly, persuasive strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Attained $2700 avg. in sales targets on monthly basis.
Customer Service Representative
Hutchinson Three Global Services
01.2010 - 12.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences resulting in 9+ Net Promoter Scores.
Education
Bachelor of Commerce -
Sangai International University
Arunachal Pradesh 06.2018 - 06.2021
GED -
Sangai International University
Arunachal Pradesh 06.2015 - 06.2018
Skills
Effective prospecting
Scripted calls
Product and service knowledge
Outbound and inbound calls
Complaint resolution
Timeline
Bachelor of Commerce -
Sangai International University
06.2018 - 06.2021
Customer Service Associate
Credence Resource Management
04.2017 - 12.2023
GED -
Sangai International University
06.2015 - 06.2018
Lead Generation Executive
Salebuild ITES Pvt Ltd
01.2014 - 07.2015
Customer Service Representative
Hutchinson Three Global Services
01.2010 - 12.2012