Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keshav Agarwal

Hapur

Summary

Dynamic operations leader with a proven track record at Concentrix Daksh India Pvt. Ltd., excelling in customer service and client relationship management. Skilled in performance improvement and time management, I have successfully resolved escalated complaints, enhancing satisfaction and driving business objectives. Committed to optimizing processes for efficiency and effectiveness.

Overview

2
2
years of professional experience

Work History

Sr. Representative, Operations.

Concentrix daksh India Pvt. Ltd.
Gurugram
06.2023 - 03.2025
  • Resolved escalated customer complaints promptly to enhance satisfaction.
  • Managed daily client communications to address inquiries and ensure resolution.
  • Maintained accurate records of customer interactions for analysis and future reference.
  • Trained new hires on customer service protocols to uphold standards.
  • Ensured compliance with industry regulations regarding customer service practices.
  • Built strong relationships with customers to support sales and business objectives.
  • Evaluated processes and identified optimization opportunities for improved efficiency.
  • Created detailed reports tracking activities and progress towards goals.

Sr. Demand Generation Executive.

XDBS Marketing LLP.
Noida
12.2022 - 05.2023
  • Conducted research to support data-driven decision-making in marketing initiatives.
  • Oversaw project timelines and deliverables to meet deadlines effectively.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Conducted market research and analysis to identify potential business opportunities.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

10+2 - Commerce

L.N. Public School
Hapur
03-2018

Bachelor of Commerce - Finance

Chaudhary Charan Singh University.
Merrut

Skills

  • Customer service and support
  • Time management
  • Telephone etiquette
  • Retention strategies
  • Performance improvement
  • Goal-oriented mindset
  • Client relationship management
  • Up-selling strategies

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Timeline

Sr. Representative, Operations.

Concentrix daksh India Pvt. Ltd.
06.2023 - 03.2025

Sr. Demand Generation Executive.

XDBS Marketing LLP.
12.2022 - 05.2023

10+2 - Commerce

L.N. Public School

Bachelor of Commerce - Finance

Chaudhary Charan Singh University.

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Keshav Agarwal