Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Accomplishments
Additional Information
Software
Interests
Work Availability
Languages
Work Preference
Timeline

Keshav Bharat

German Resource | Accounts Management | Fraud& Investigation specialist
Hyderabad

Summary

Results-oriented language specialist with over 9 years of experience in German language support, translation, troubleshooting, and customer service. Strong communicator emphasizing accuracy and efficiency. Experienced in specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Proven track record of fostering team collaboration and ensuring project success.

Overview

9
9
years of professional experience
3
3
Certifications
3
3
Languages
1
1
year of post-secondary education

Work History

SEPO Translation Specialist I – German

Amazon Development Centre India Pvt. Ltd.
05.2019 - 07.2025
  • - Optimized localization processes, saving $200K USD.
  • - Translated and localized content with linguistic accuracy.
  • - Collaborated with cross-functional teams for terminology consistency.
  • - Executed global P2P tasks with German process handling.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Conducted in-depth market research for identifying new business opportunities.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Increased efficiency by automating routine tasks with software solutions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Senior Chat Advisor – German Process

Concentrix Daksh India Pvt. Ltd.
07.2016 - 05.2019
  • Handled customer queries via German chat support.
  • Provided product/order assistance with high accuracy.
  • Managed multiple chat sessions simultaneously, ensuring prompt responses and timely resolutions.
  • Collaborated with team members to share knowledge, insights, and best practices for exceptional chat support.
  • Enhanced customer satisfaction by addressing and resolving inquiries in an efficient manner.
  • Maintained up-to-date knowledge of product and service changes.

Education

C1 Certification - German Language And Literature

MultiBhasha Hub, Ahmedabad, India
05.2023 - 10.2023

BA - History & Mathematics

SVSU

B2 Certificate - German Language And Literature

English And Foreign Language Institute, Vadodara, India
04.2017 - 07.2017

German Language Certification B2.1 - German Language And Literature

Goethe Institut, Pune
03.2015 - 05.2015

Intermediate - undefined

12th, CBSE

Matriculation - undefined

10th, CBSE

Skills

Project coordination

Document organization

Problem-solving expertise

Invoice management

Client engagement

Quality control expertise

Collaborative teamwork

Critical analysis

Coaching individuals

Risk assessment

Efficiency enhancement

Statistical analysis

Certification

C1 – Multi Bhasha Hub

Disclaimer

I HEREBY DECLARE THAT THE INFORMATION PROVIDED ABOVE IS TRUE AND ACCURATE TO THE BEST OF MY KNOWLEDGE AND BELIEF.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of project "Accord".
  • Optimized and restructured existing databases, reducing processing time significantly and improving data accuracy by 98%.

Additional Information

AML

Generative AI

Advance excel

Data analysis

IT risk management

Software

Google workspace

Microsoft outlook

Chat GPT

Power BI

Interests

Passionate about exploring AI tools and continuously upgrading my technical knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

German
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursPersonal development programs

Timeline

MultiBhasha Hub - C1 Certification, German Language And Literature
05.2023 - 10.2023
SEPO Translation Specialist I – German - Amazon Development Centre India Pvt. Ltd.
05.2019 - 07.2025
English And Foreign Language Institute - B2 Certificate, German Language And Literature
04.2017 - 07.2017
Senior Chat Advisor – German Process - Concentrix Daksh India Pvt. Ltd.
07.2016 - 05.2019
Goethe Institut - German Language Certification B2.1, German Language And Literature
03.2015 - 05.2015
SVSU - BA, History & Mathematics
- Intermediate,
- Matriculation,

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Keshav BharatGerman Resource | Accounts Management | Fraud& Investigation specialist