Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Keshav Dev

Keshav Dev

Retail Store Manager
B-97, Bhawna Nagar, Vistar, Agra Road, Jaipur

Summary

Experienced retail store manager with a proven track record of over 14+ years in driving operation excellence, maximum sale and fostering customer loyalty.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications

Work History

Retail Store Manager

Vishal Mega Mart
Jaipur
05.2023 - Current
  • Completed routine store inventories.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Optimized store displays and appearance via strategic merchandising.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Ensuring that the store lay out and displays are visually appealing to attract customers.
  • Collaborating with the marketing team to create promotional displays and window representations.
  • Managing the arrangement of product to maximise sales and enhance the overall shopping experience.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.

Store Manager

Reliance Retail Ltd
Jaipur
11.2015 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Team Leader

Easy Day (Bharti Wal Mart)
Jaipur
11.2009 - 11.2015
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Devised and implemented processes and procedures to streamline operations.

Education

MBA - Marketing

Jaipur National University
Jaipur
04.2023 - Current

BBA - Retail Management

Indira Gandhi National Open University
Jaipur
05.2015 - 07.2017

12th - Arts

Shriram Public SR Secondary School
Jaipur
04.2011 - 05.2012

10th - Govt. School

Anar Devi Senior Secondary
Nagar, Bharatpur
06.2003 - 06.2004

Skills

    Order management

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Accomplishments


  • Promoted 5 successful department managers within one year.
  • Managed a store that exceeded company expectations in every category during the 3rd quarter.
  • Increased sales by 11% by coaching department managers, for floor execution and customer service.
  • Exceeded monthly store sales goals 3 months in a row.

Certification

Best Shrinkage Control Award, Reliance Retail - 2021

Timeline

Retail Store Manager

Vishal Mega Mart
05.2023 - Current

MBA - Marketing

Jaipur National University
04.2023 - Current

Visual Merchandising, Reliance Retail - Aug 2022

08-2022

Best Shrinkage Control Award, Reliance Retail - 2021

08-2021

Store Manager

Reliance Retail Ltd
11.2015 - Current

BBA - Retail Management

Indira Gandhi National Open University
05.2015 - 07.2017

12th - Arts

Shriram Public SR Secondary School
04.2011 - 05.2012

Team Leader

Easy Day (Bharti Wal Mart)
11.2009 - 11.2015

10th - Govt. School

Anar Devi Senior Secondary
06.2003 - 06.2004

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Keshav Dev Retail Store Manager