Keshav Dev
Retail Store Manager
B-97, Bhawna Nagar, Vistar, Agra Road, Jaipur
Summary
Experienced retail store manager with a proven track record of over 14+ years in driving operation excellence, maximum sale and fostering customer loyalty.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Retail Store Manager
Vishal Mega Mart
Jaipur
05.2023 - Current
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Optimized store displays and appearance via strategic merchandising.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Ensuring that the store lay out and displays are visually appealing to attract customers.
- Collaborating with the marketing team to create promotional displays and window representations.
- Managing the arrangement of product to maximise sales and enhance the overall shopping experience.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Store Manager
Reliance Retail Ltd
Jaipur
11.2015 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Team Leader
Easy Day (Bharti Wal Mart)
Jaipur
11.2009 - 11.2015
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
Education
MBA - Marketing
Jaipur National University
Jaipur 04.2023 - Current
BBA - Retail Management
Indira Gandhi National Open University
Jaipur 05.2015 - 07.2017
12th - Arts
Shriram Public SR Secondary School
Jaipur 04.2011 - 05.2012
10th - Govt. School
Anar Devi Senior Secondary
Nagar, Bharatpur 06.2003 - 06.2004
Skills
Order management
Team leadership and coaching
Relationship building and management
Maximizing profitability
Customer Relations
Team Building
Staff Management
Operations
Staff training and development
Accurate money handling
Accomplishments
- Promoted 5 successful department managers within one year.
- Managed a store that exceeded company expectations in every category during the 3rd quarter.
- Increased sales by 11% by coaching department managers, for floor execution and customer service.
- Exceeded monthly store sales goals 3 months in a row.
Certification
Best Shrinkage Control Award, Reliance Retail - 2021
Timeline
Retail Store Manager
Vishal Mega Mart
05.2023 - Current
MBA - Marketing
Jaipur National University
04.2023 - Current
Visual Merchandising, Reliance Retail - Aug 2022
08-2022
Best Shrinkage Control Award, Reliance Retail - 2021
08-2021
Store Manager
Reliance Retail Ltd
11.2015 - Current
BBA - Retail Management
Indira Gandhi National Open University
05.2015 - 07.2017
12th - Arts
Shriram Public SR Secondary School
04.2011 - 05.2012
Team Leader
Easy Day (Bharti Wal Mart)
11.2009 - 11.2015
10th - Govt. School
Anar Devi Senior Secondary
06.2003 - 06.2004