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Experienced IT Support Technician proficient in troubleshooting technical issues and delivering timely solutions. Efficiently manages support tickets to ensure prompt resolutions and enhance user satisfaction. Skilled in system maintenance and providing user training for seamless IT operations. Expertise in Azure Active Directory, ENTRA management, software and hardware troubleshooting. Some experience with Azure Virtual Server and setting up virtual machines with on-premise servers. Also experienced in handling cell phone and router purchases and setup for iPhones and Android phones through the Verizon business portal.

With extensive experience working for various clients in service-based setups, I have navigated through multiple employer changes due to the nature of service contracts. This is a common occurrence in the IT industry, where external companies are contracted by clients for fixed terms of 2-3 years. Throughout my leadership roles, I have encountered both challenges and successes, allowing me to interact with diverse individuals who bring their unique personalities to the table. These interactions have not only honed my technical skills but also fostered personal growth. My professional journey showcases my adaptability, leadership abilities, and ability to thrive in fast-paced environments.

Dedicated and results-driven IT professional with 5.9+ years of hands-on experience in security groups. Adept at managing user accounts and group policies, implementing security measures to ensure optimal network performance. Demonstrated ability to support cross-functional teams and maintain service excellence. Ready to leverage technical skills to drive impactful IT initiatives. Seeking a challenging role to leverage my skills and contribute to the success of an organization.

11Years of Overall IT Experience. +6 years of Technical Support Engineer in an Australian MSP. With strong background in various IT related stuffs like Servers / Computer Software and Hardware. Trained to deliver an exceptional level of end user service in IT support. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Adept at troubleshooting issues.

Keshav Jha

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Kearney
Gurugram

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Accenture(Artech Payroll)
Gurugram

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Visveswaraya Technological University
Bangluru

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