Keshav Jha

Technical/IT Support Engineer

New Delhi

Overview

years of professional experience

Help Desk Engineer

11.2021 - Current

Assisted internal users across the globe through calls, chat, and Email with issues related to the below topics.
Windows OS And Mac OS Troubleshooting
Active Directory And Office365 Administration
Office 365 (Outlook, Teams, OneDrive, Sharepoint) Troubleshooting
Network (LAN, WAN, VPN) Related Issue Troubleshooting
Mobile Device Management And Mobile Access Management
Hands-on experience with Remote assistance tools like LMI and Team Viewer
Incident Management And Request Access Management
P1 Incident Management And Resolution
Hands-on experience with ticketing tools like Service Now and Jira
Hands-on Experience with security software such as Anti-Virus, anti-spam, and Anti-Virus
ITIL Knowledge
Taking Care of Onboarding and Offboarding
Asset Management

Technical Support Engineer

02.2020 - 11.2021

Assisted internal users across the globe through calls, chat, and Email with issues related to the below topics.
Windows OS And Mac OS Troubleshooting
Active Directory And Office365 Administration
Office365(Outlook, Teams, OneDrive, Sharepoint) Troubleshooting
Network(LAN, WAN, VPN ) Related Issue Troubleshooting
Mobile Device Management And Mobile Access Management
Hands On Experience with Remote assisting tools like LMI and Team Viewer
Incident Management And Request Access Management
P1 Incident Management And Resolution
Hands on experience with ticketing tools like Service Now and Jira
Hands Experience with security software such as Anti-Virus, Anti SPAM and Anti-Virus
ITIL Knowledge
Taking Care off Onboarding and Off-Boarding
Asset Management

Bachelor of Engineering

04.2001

Active Directory And Office365 Admin

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Help Desk Engineer

Kearney

11.2021 - Current

Technical Support Engineer

Accenture(Artech Payroll)

02.2020 - 11.2021

Visveswaraya Technological University

Bachelor of Engineering

04.2001

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