Overview
Work History
Education
Skills
Timeline
Hi, I’m

Keshav Jha

Technical/IT Support Engineer
New Delhi

Overview

3
years of professional experience

Work History

Kearney
Gurugram

Help Desk Engineer
11.2021 - Current

Job overview

  • Assisted internal users across the globe through calls, chat, and Email with issues related to the below topics.
  • Windows OS And Mac OS Troubleshooting
  • Active Directory And Office365 Administration
  • Office 365 (Outlook, Teams, OneDrive, Sharepoint) Troubleshooting
  • Network (LAN, WAN, VPN) Related Issue Troubleshooting
  • Mobile Device Management And Mobile Access Management
  • Hands-on experience with Remote assistance tools like LMI and Team Viewer
  • Incident Management And Request Access Management
  • P1 Incident Management And Resolution
  • Hands-on experience with ticketing tools like Service Now and Jira
  • Hands-on Experience with security software such as Anti-Virus, anti-spam, and Anti-Virus
  • ITIL Knowledge
  • Taking Care of Onboarding and Offboarding
  • Asset Management

Accenture(Artech Payroll)
Gurugram

Technical Support Engineer
02.2020 - 11.2021

Job overview

  • Assisted internal users across the globe through calls, chat, and Email with issues related to the below topics.
  • Windows OS And Mac OS Troubleshooting
  • Active Directory And Office365 Administration
  • Office365(Outlook, Teams, OneDrive, Sharepoint) Troubleshooting
  • Network(LAN, WAN, VPN ) Related Issue Troubleshooting
  • Mobile Device Management And Mobile Access Management
  • Hands On Experience with Remote assisting tools like LMI and Team Viewer
  • Incident Management And Request Access Management
  • P1 Incident Management And Resolution
  • Hands on experience with ticketing tools like Service Now and Jira
  • Hands Experience with security software such as Anti-Virus, Anti SPAM and Anti-Virus
  • ITIL Knowledge
  • Taking Care off Onboarding and Off-Boarding
  • Asset Management

Education

Visveswaraya Technological University
Bangluru

Bachelor of Engineering
04.2001

University Overview

Skills

Active Directory And Office365 Admin

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Timeline

Help Desk Engineer
Kearney
11.2021 - Current
Technical Support Engineer
Accenture(Artech Payroll)
02.2020 - 11.2021
Visveswaraya Technological University
Bachelor of Engineering
04.2001
Keshav JhaTechnical/IT Support Engineer