Hi, I’m
Keshav Jha
Technical/IT Support Engineer
New Delhi
Overview
3
years of professional experience
Work History
KearneyGurugram
Help Desk Engineer
11.2021 - Current
Job overview
- Assisted internal users across the globe through calls, chat, and Email with issues related to the below topics.
- Windows OS And Mac OS Troubleshooting
- Active Directory And Office365 Administration
- Office 365 (Outlook, Teams, OneDrive, Sharepoint) Troubleshooting
- Network (LAN, WAN, VPN) Related Issue Troubleshooting
- Mobile Device Management And Mobile Access Management
- Hands-on experience with Remote assistance tools like LMI and Team Viewer
- Incident Management And Request Access Management
- P1 Incident Management And Resolution
- Hands-on experience with ticketing tools like Service Now and Jira
- Hands-on Experience with security software such as Anti-Virus, anti-spam, and Anti-Virus
- ITIL Knowledge
- Taking Care of Onboarding and Offboarding
- Asset Management
Accenture(Artech Payroll)Gurugram
Technical Support Engineer
02.2020 - 11.2021
Job overview
- Assisted internal users across the globe through calls, chat, and Email with issues related to the below topics.
- Windows OS And Mac OS Troubleshooting
- Active Directory And Office365 Administration
- Office365(Outlook, Teams, OneDrive, Sharepoint) Troubleshooting
- Network(LAN, WAN, VPN ) Related Issue Troubleshooting
- Mobile Device Management And Mobile Access Management
- Hands On Experience with Remote assisting tools like LMI and Team Viewer
- Incident Management And Request Access Management
- P1 Incident Management And Resolution
- Hands on experience with ticketing tools like Service Now and Jira
- Hands Experience with security software such as Anti-Virus, Anti SPAM and Anti-Virus
- ITIL Knowledge
- Taking Care off Onboarding and Off-Boarding
- Asset Management
Education
Visveswaraya Technological UniversityBangluru
Bachelor of Engineering
04.2001
University Overview
Skills
Active Directory And Office365 Admin
undefinedTimeline
Help Desk Engineer
Kearney
11.2021 - Current
Technical Support Engineer
Accenture(Artech Payroll)
02.2020 - 11.2021
Visveswaraya Technological University
Bachelor of Engineering
04.2001