Keshav Kant Bhardwaj

Work Profile

• Responsible for L1.5 troubleshooting.
• Perform break-fix change in customer network environment.
• To ensure that the ongoing service delivery and support meet agreed customer requirements.
• Performing device replacements, IOS upgrade, and configurational change on customers' routers (Cisco), such as 4K series, 2900, and catalyst switch (Cisco), such as 3650, 3750, 3850, 9300, and 9500.
• Analyzing the HAR logs and basic troubleshooting on Zscaler proxy traffic.
• Collaborated with engineering departments to integrate reliability principles into product design, enhancing product lifespan.
• Monitored and analyzed performance data to identify trends and potential reliability risks.
• Conducted root cause analysis on production downtime events.
• Coordinated with vendors to source replacement parts for repairs or upgrades.
• Configured and maintained network hardware, including routers, switches, and wireless access points.