Keshav Kumar

• Led migration of on-premises systems to Azure Cloud, significantly reducing operational costs and enhancing efficiency.
• Administered Office 365 services, including Exchange Online, SharePoint Online, and OneDrive for Business to boost workplace efficiency.
• Configured and maintained Azure Active Directory for secure access management and identity services.
• Managed user accounts, permissions, and access to facilitate collaboration and communication across departments.
• Managed user accounts, permissions, and access, ensuring seamless collaboration and communication across departments.
• Administered user accounts and permissions, controlling access to sensitive information and resources.
• Responded to customer inquiries via email, calls, and live chat to troubleshoot and resolve technical issues remotely.
• Resolved service user requests within established timeframes to maintain service quality.
• Managed Vmware on Flexential cloud.
• Installed, configured, and updated server software, ensuring systems remained secure and operational.
• Used support tickets to track and speed up incidents.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Oversaw PDQ software installation and Intune configuration for efficient software deployment.
• Ticketing Management: Manage all types of server and desktop issues.

• Configured network printers and resolved printing issues, enhancing operational efficiency.
• Delivered remote support via desktop-sharing software, improving assistance for off-site users.
• Oversaw DNS, DHCP, and Certificate Services to maintain network stability and security.
• Implemented Group Policy Objects to standardize desktop configurations and software deployments.
• Installed, configured, and updated software applications to enhance system performance.
• Delivered remote support via desktop-sharing software to assist off-site users effectively.
• Coordinated with IT support teams to troubleshoot Active Directory issues, ensuring timely resolutions.
• Managed project timelines and resources to ensure on-time delivery within budget constraints.

• Provided technical support to clients, resolving issues with hardware and software. Handle all issues regarding desktop and laptop. also maintain server updates and all.
• Resolved technical issues for customers via telephone, email, and live chat support, enhancing customer satisfaction.
• Provided clear and concise step-by-step technical support to guide clients.
• Conducted remote sessions to directly address and resolve customer technical problems.
• Diagnosed and troubleshot software and hardware problems, minimizing downtime for clients.
• Monitored system performance issues and collaborated with IT to implement fixes.
• Installed, configured, and maintained network hardware and software to support organizational operations.
• Coordinated with vendors and service providers to resolve hardware and software issues swiftly.
• Installed, calibrated, and personalized multifunction printers for commercial offices, ensuring optimal functionality and reliability.

GPA: Grade - 70/10

GPA: Grade - 75%

GPA: Grade - 75%

GPA: Grade - 76%