Keshav Kumar Jha

Experienced IT Technical/Functional Consultant and Project Manager with over 8 years in the IT sector. Demonstrated success in managing diverse projects for government and private sector clients across global markets. Expertise in leading multidisciplinary teams, strategic planning, and delivering projects within budget and timeline constraints. Focused Project Manager skilled at planning, directing, and maintaining continuous operations in various departments. Directing manufacturing employees and ensuring efficient production in accordance with quality standards. Applying a creative and analytical approach to operations for continuous process improvement. Exceptional problem-solving abilities, with a talent for identifying or anticipating issues and providing effective solutions. Excels through mentoring, training, and empowering teams to excel in performance.

• 11/2018, Present, CSDC India Pvt. Ltd, Noida, Uttar Pradesh, Project Manager, M.P. Nagarpalika for 413 ULB-Bhopal, Property/Water/Door to Door/Rental/Vividh, UHUDA- e-Governance, IRSDC, Senegal e-governess, Luxury-HRMS, PG-HRMS and Asset Management, VAS Services for Middle East Banks, Implemented Property Tax and Water Tax systems across 413 ULBs, enhancing revenue collection and operational efficiency., Developed comprehensive project plans including Charters, Resource Matrices, and Integrations, ensuring adherence to timelines and milestones., Monitored project progress, mitigated risks, and addressed issues promptly to maintain momentum and meet project goals., Collaborated with clients to manage expectations and ensure project success through effective communication and alignment., Conducted status meetings, prepared progress reports, and presented updates to senior management to keep stakeholders informed., Facilitated user acceptance testing to verify platform functionality and usability, ensuring high-quality deliverables., Oversaw PMO tools and workflows, utilizing Scrum methodology to update documents, user stories, epics, and dynamic dashboards (Power BI/DAX)., Directed cross-functional teams across multiple projects, ensuring successful outcomes and adherence to project objectives., Conducted database analysis and data mapping for Practice Management Systems, developing unified KPIs and enhancing data integration., Developed implementation frameworks, including Project Plans, Mock-ups, Wireframes, SRS, BRD, Test Cases, Test Plans, and Roadmaps., Created and managed dashboards using Power BI/DAX for comprehensive scheme implementation and performance tracking., Engaged with external stakeholders, including State and Central Government and industry partners, to support skill development initiatives and enhance employment opportunities., Led the definition, planning, and coordination of information requirements to support new product launches and software releases., Applied expertise in Data Analytics, Data Analysis, and Database Management to drive project success and support data-driven decision-making., Prepared test scenarios and provided support during testing phases, facilitating client interactions and conducting end-user training and documentation for power users and stakeholders.
• Rickonfirm Software Solution Pvt Ltd, Hyderabad, Telangana, Test Engineer, ERP, Preparation of test scenarios, support during testing, Client interaction, end-user training, and documentation for power users and end-users., Making a Comparative Study of various Products and between Vendors., Act as the point of contact between the business units and IT, Provide first-line problem resolution or escalation, as well as technical assistance., Analyze end user needs and develop customer-oriented solutions which interface with existing applications., Executed test plans for Reliance Retail projects, resulting in reduced post-release defects., Collaborated with development and product teams to track and resolve defects., Managed end-to-end testing for software releases, ensuring compliance with user requirements., Created User Manuals and conducted end-user demonstrations for each release.

I love exploring new places and their respective culture. I am a mountain person, love to drive on thrilling roads.

• Reduced department operating costs by 10% in 12 months.
• Supervised team of 25 staff members.
• Improved customer satisfaction ratings by 25%.