Keshav Malik
Summary
Dynamic professional with proven expertise in financial analysis and team leadership at NAGAs & Co. Achieved a 30% increase in reporting accuracy through strategic process enhancements. Skilled in training development and customer service, delivering impactful results across diverse environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Campus Support Ambassador
University Canada West
Vancouver
01.2025 - Current
- Enhanced response efficiency by resolving student and client inquiries through email and in-person interactions.
- Served as liaison between departments to facilitate effective communication and issue resolution.
- Streamlined operations by developing and revising Standard Operating Procedures (SOPs).
- Conducted training programs for new student ambassadors, improving onboarding effectiveness.
- Fostered a welcoming campus environment, contributing to 85% boost in student satisfaction scores.
Senior Accountant
NAGAs & Co.
08.2020 - 12.2022
- Managed client portfolios, ensuring accurate reporting and timely delivery of financial services.
- Led a team of six junior accountants, providing training, coaching, and performance feedback.
- Conducted comprehensive internal and external audits utilizing SAP and QuickBooks.
- Implemented process improvements resulting in a 30% reduction in reporting errors.
Retail Intern
Big Bazaar
Dehradun
05.2018 - 07.2018
- Streamlined retail floor operations and inventory tracking processes.
- Enhanced product visibility and sales through effective display coordination.
- Assisted with promotional campaigns to drive customer engagement.
- Coordinated display setups to attract customer attention and boost sales.
Education
MBA -
University Canada West
Vancouver, Canada01.2025
Bachelor of Business Administration (BBA) -
IMS Unison University
Dehradun, India01.2020
Skills
- Financial analysis
- Project management
- Team leadership
- Customer service
- Process improvement
- Training development
- Communication skills
- Standard operating procedures
- Cross-cultural collaboration
- International relations
- Research and analysis
- SEO strategy
- Accounting software: SAP, QuickBooks, and accounting
- SOP documentation
Certification
- Google Analytics.
- SEO fundamentals.
- AML, KYC, and compliance
Personal Details
- Date of Birth: April 27, 1998
- Languages known: English, Hindi, and Punjabi
- Mailing address:Saharanpur,Uttar Pradesh
Timeline
Campus Support Ambassador
University Canada West
01.2025 - Current
Senior Accountant
NAGAs & Co.
08.2020 - 12.2022
Retail Intern
Big Bazaar
05.2018 - 07.2018
MBA -
University Canada West
Bachelor of Business Administration (BBA) -
IMS Unison University
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