Summary
Overview
Work History
Education
Skills
Timeline
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KESHAV PRAKASH

Ahmedabad

Summary

Accomplished professional with a proven track record at Axis Bank Ltd, adept in team handling and sales expertise. Spearheaded branch performance improvements and digital loan business expansion, demonstrating exceptional planning and data analysis skills. Achieved significant targets by fostering team morale and enhancing customer relationships, ensuring compliance and service excellence.

Overview

7
7
years of professional experience

Work History

Circle Retail and Business Planning

Axis Bank Ltd
Ahmedabad
12.2024 - Current
  • Review and monitor the performance of the branches to ensure the achievement of all targets, productivity, quality, and compliance standards.
  • Responsible for branch activation through contests, broadcast, and campaign.
  • Liaison with various business heads in the circle for efficient service delivery.
  • Establish budgets and targets, and provide guidance to the branch resources in preparing business plans for their respective areas.
  • Plan and ensure the implementation of branch expansion plans, upgrading of extension counters/branches, and point of service, in line with the growth plans of the bank.
  • Attain optimum resource productivity by identifying deficiencies and providing guidance and training for branch resources

Unit Manager

Axis Bank Ltd
Mumbai
02.2023 - 12.2024
  • Managing the Digital Personal Loans business with 50 telecallers and 3 team leaders.
  • Managing all channel of Personal Loan i.e Digital, MLP, and Propensity campaigns.
  • Managing the cross-sell of health insurance, life insurance, credit cards, Axis Direct, NPS, and CASA, along with PL.
  • Tracking the conversion of PL appointments against the leads generated from various platforms, such as Mobile App, Website, Net Banking, and SMS.
  • Developing strategies by reviewing, evaluating, and updating product training modules as needed, and updating the team with the same.
  • Motivating the team to achieve the monthly targets by creating fun and frolic at the workplace to reduce stress among the employees, maintain efficiency levels, and boost the morale of the team.
  • Effective database management involves managing data churn and tracking attempts.
  • Responded promptly to inquiries from external stakeholders, such as customers or vendors.
  • Provided training sessions for newly hired personnel on relevant skills required for their roles.

Team Leader

ICICI Bank Ltd
Thane
10.2020 - 01.2023
  • Handling Phone Banking Officer of 35 people for new customer acquisitions along with Customers-mapped portfolio of NRI/CA/NHI clients
  • Managing Banking and Third Party products
  • Managing PAN India customers to maintaining good relationships and providing best customer service
  • Handling total process along with responsibilities and also giving product training to new joiners
  • Responsible for Generating Revenue for Bank with Banking and Third Party Products
  • Built strong relationships with customers through positive attitude and attentive response

Relationship Manager

ICICI Bank Ltd
Mumbai
01.2018 - 09.2020
  • Development of new accounts and database of corporate clients through cold calling
  • Handling a Team of 7 People
  • Building relationship with existing HNI client base of bank and acquiring newer relationships
  • Income achievement through bringing CASA nos and values and also cross selling Minimum 3-4 products per customer and at the same time keeping Zero Escalations and Complaints
  • Meeting basic laid down process of bank for meeting 3 customers per day and updating their interaction and leads apart from profiling them and sourcing family a/c
  • Monitoring RM trackers, giving inputs wherever needed to increase productivity and maintain relevant MIS for different products sourced by team members

Education

Post Graduate Diploma - Banking

Manipal University

BE - Mechanical Engineering

IES Institute of Technology And Management
Bhopal

Skills

  • Team Handling
  • Sales expertise
  • Coaching and Feedback
  • Sales Oriented
  • Planning
  • Data Analysis

Timeline

Circle Retail and Business Planning

Axis Bank Ltd
12.2024 - Current

Unit Manager

Axis Bank Ltd
02.2023 - 12.2024

Team Leader

ICICI Bank Ltd
10.2020 - 01.2023

Relationship Manager

ICICI Bank Ltd
01.2018 - 09.2020

Post Graduate Diploma - Banking

Manipal University

BE - Mechanical Engineering

IES Institute of Technology And Management

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