Keshav Singh
Gurgaon,DL
Summary
Dynamic leader with a proven track record at Nimbuspost, adept in strategic leadership and systems development. Excelled in optimizing operations, enhancing profitability by implementing innovative solutions, and leading high-performance teams. Skilled in project management and key relationship management, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Associate Director
Nimbuspost
10.2020 - Current
- End to end weight management - The role of consists of courier negotiation, revenue generation and P&L management and most importantly experienced Cx problem and solved it by developing needful methods.
- Implemented allocation strategies at seller and courier level to improve recon velocity and maximized profitability and CSAT.
- Assisted senior leadership in managing all aspects of operations.
- Led teams of up to 09 personnel, supervising daily performance as well as training and improvement plans.
- Communicated all capacity, sourcing and technology gaps with upper management.
Senior Specialist
Shiprocket
04.2018 - 10.2020
- Monitored logistics performance and identified improvement opportunities.
- Kept corporate departments and customers updated on critical shipments.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Weight dispute management, seller escalation management, courier invoice reconciliation.
- led a team of 5 personnel.
Key Account Manager
Ecom Express Private
08.2017 - 03.2018
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Analyzed key competitors to respond to competitive threats.
- Developed and delivered presentations to key customers to position products and services.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Logistics Specialist
Lenskart.com
07.2015 - 07.2017
- Issued timely and accurate responses to both internal and external inquiries.
- Provided customers with status updates for tracked packages.
- NDR management and performance measurement.
- Communicated efficiently and effectively with all logistics partners on service level discussion.
Education
MBA - Marketing & International Business
New Delhi Institute of Management
New Delhi, India07.2014
GED -
Marwari College (LNMU)
Darbhanga, India11.2012
High School Diploma -
BMHS School (State Board)
Darbhanga, India01.2005
Skills
- Systems Development
- Project Management
- Strategic leadership
- Key relationship management
- Process Improvement
- Decision-Making
- Analytical Thinking
- Performance Evaluations
- MS Office
Timeline
Associate Director
Nimbuspost
10.2020 - Current
Senior Specialist
Shiprocket
04.2018 - 10.2020
Key Account Manager
Ecom Express Private
08.2017 - 03.2018
Logistics Specialist
Lenskart.com
07.2015 - 07.2017
MBA - Marketing & International Business
New Delhi Institute of Management
GED -
Marwari College (LNMU)
High School Diploma -
BMHS School (State Board)
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