Keshava Murthy KS
Bengaluru,K
Summary
Dynamic individual with hands-on experience in Finance and Accounting and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Business Analyst
Telstra GBSS
12.2022 - Current
- Collaborate with GPO:
- Service Management: Standardization and presentation of SLA and KPI measurement and reporting using system data and dashboards
- Performance Management: Performance reporting and monitoring SLA/KPIs, Incident reporting
- Quality and Continuous Improvement: Part of the central team to identify and implement initiatives which help delivery team to meet the targets
- Governance Management: Designed and implemented a standard governance structure between Process Owner's, Delivery team, Technology team and other stakeholders
- Business Development: Identified Business Growth opportunities for the off shore team and successfully completed transition and handover
- Provide process level data and insights and Provide SME support for articulation and execution
- Make recommendations, provide support and drive Policy and/or Technology change
- Business Continuity and Disaster Recovery
- Improved auto processing of Invoices from 7% to 43%
- Implemented dashboards for day to day operations view, SLA reporting using system reports
- Process Improvement Projects resulting in improvement of Major Business Outcome Indicators like Payment on time, % Auto posted invoices, % Auto cash application
- Implemented one stop shop in Confluence by creating process views and linking all DTPs
- Created SAP Signavio dashboard using process mining for Accounts Payable and Cash Receipt processes
- Identified process gaps using the Signavio data and implemented process changes to bridge the gaps
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Optimized data access and storage to improve performance of analytics systems.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Developed data mining algorithms to identify and classify patterns in data.
- Generated ad-hoc reports to evaluate specific business requirements.
Business Transformation Associate Manager
Accenture Solutions Pvt Ltd
01.2019 - 12.2022
- Aligned with a Functional and Process Excellence vertical to provide consulting support to solve for strategic and operational business problems for our global client's by leveraging Transformation methodologies and assets
- Drive continuous improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives
- Develop and implement a strong foundation of processes, systems, measurements, and controls that can help deliver high performance consistently
- Proactively identify the key issues that could result in escalation from internal or external (client) stakeholders
- Identify and implement process improvement opportunities using Lean and Six Sigma methodologies
- To assess & prepare proposals for the processes / businesses on the of RPA opportunities (Robotic Process Automation)
- Managing change & Influence stakeholders during the project life cycle across various project phases
- Work with AI and Machine Learning teams to implement and Improve the process performance Transforming Client's basis Industry Benchmarking
- Identified and Delivered 31+ RPA projects
- Driven 10+ client impacting projects in the PTP and OTC domain (F&A) function with an estimated benefit of over $12 MN
- Process Standardization for a global CG&S major resulting in 8 FTE reduction from PTP area
- Process Improvement Projects resulting in improvement of Major Business Outcome Indicators for Clients
- Certification for Client Accounts for Improvement in All the areas (Automations, Business Impact, Analytics, Digitization, End to End Deliverables etc)
- Certified Transition Assurance BT professional
- This is specific to deals in transition and helps to validate all the risks/challenges associated at the time of a new deal / Process transition Implementation of Data Mining for a CG&S Major
- Mentored and supported over 100 resources in procure to pay area to create strong workplace culture.
- Lead Procure to Pay and Order to cash process transitions and operations for over 8 years for different accounts successfully
Business Advisory Specialist
Accenture Solutions Pvt Ltd
01.2006 - 01.2019
- Transition and Stabilization of Collections Process for a North America Tech Major
- Implementation of GST for the India Operations for one of the Global IT major
- Transition and stabilization of PTP process for LATAM region with complex tax system and Language Dependency (Travel)
- End user support at the time of ERP Upgrade for an Oil and Gas Major
- Transition and Stabilization of Order to Cash Activities for a Legal firm
- Uninterrupted noiseless Service Delivery with no Major issues or Escalations through out the Career span
- People Management
- Day to Day operations Management for multiple regions with different time zones
- Process Improvement Projects- Resulting in over $10 Mn of Savings for clients
- Prepared comprehensive and personalized planning strategies and translated strategic details for clients.
- Maintained compliance requirements, preparing account paperwork, processing payment and sale procedures and following guidelines of firm.
Education
Six Sigma Black Belt -
KPMG
Online09-2022
Skills
- SLA and KPI Measurement and Reporting
- Business solutions development
- Business process improvement
- Microsoft Office Suite
- Problem-solving
- Change management
- Customer needs assessment
- Multitasking and organization
- Staff management
- Data mining
- Analytical tool implementation
- Operations management
- Stakeholder management
- Analytical thinking
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Software
SAP
Oracle
MS Office
ABBYY
Saperion
Signavio
Confluence
RPA Tools
Timeline
Business Analyst
Telstra GBSS
12.2022 - Current
Business Transformation Associate Manager
Accenture Solutions Pvt Ltd
01.2019 - 12.2022
Business Advisory Specialist
Accenture Solutions Pvt Ltd
01.2006 - 01.2019
Six Sigma Black Belt -
KPMG
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