KESHAV KUMAR RANJAN
BRANCH MANAGER
Gaya
Summary
Accomplished Branch Manager with a proven track record at IIFL Finance, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and relationship building. Skilled in staff management and team supervision, consistently improved client financial strategies and secured long-term partnerships.
Overview
7
7
years of professional experience
Work History
Branch Manager
IIFL Finance
12.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Assistant Manager
HDFC Bank
04.2019 - 09.2022
- Handling across products like C/A, S/B, General insurance, Life insurance, Personal loan, Business loan, auto loan, etc.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handling all branch operations.
- Handling cash when and as required.
Financial Services Consultant
ICICI Prudential Life Insurance
06.2017 - 01.2019
- Increased portfolio performance for clients by developing customized investment plans based on individual risk tolerance and goals.
- Educated clients on a wide range of topics including retirement planning, college savings strategies, estate planning considerations, and more.
- Evaluated client risk profiles using advanced software tools before making investment recommendations tailored specifically towards individual needs.
- Improved client financial strategies by conducting comprehensive assessments and recommending tailored solutions.
Education
Bachelor of Arts - Political Science
Magadh University
Gaya, India 04.2001 -
High School Diploma -
Jawahar Navodaya Vidyalaya
Gaya, India 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Performance Reviews
Customer Relationships
Staff Management
Team Supervision
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Branch Manager
IIFL Finance
12.2022 - Current
Assistant Manager
HDFC Bank
04.2019 - 09.2022
Financial Services Consultant
ICICI Prudential Life Insurance
06.2017 - 01.2019
Bachelor of Arts - Political Science
Magadh University
04.2001 -
High School Diploma -
Jawahar Navodaya Vidyalaya
04.2001 -