Keshavamurthy Rajgopal

Led the internal IT services globally (India, US, UK, Germany, Japan and a few European countries) and operations spanning across 3 offices in India. Key achievements include:

• Consistently and proactively reduced internal IT expenses to improve bottom-line
• Double digit reductions over previous year spends were achieved by strategically reviewing, re-designing, renegotiating, rationalizing and consolidating data centre resources, AMCs, enterprise software licenses, data/ voice communication infrastructure and policies
• Improved business value of IT services by increasing the scope of support to all global/enterprise applications, upgrading helpdesk, processes, measurements and completing Office 365 deployment leading to improved employee satisfaction and productivity
• Strategized and implemented migration of enterprise applications to Cloud, along with retiring/optimizing/redesigning IT infrastructure elements to improve availability, predictability and flexibility of IT services to global user base
• Institutionalized adaption of enterprise applications such as Teams, Yammer, Skype, SharePoint and Cloud PSTN
• Improved compliance/control by stricter monitoring, rigorous data/privacy protection policy implementation, better IT metrics design/collection supported by strong action-oriented leadership resulting in higher compliance with the standards, statutory and customer audits
• Also, supported the implementation of European Data Privacy Regulation (GDPR) across internal IT applications and services

Cofounded a startup that developed custom solutions/revenue models to modernize legacy IT applications into latest platforms, resulting in significant savings from large application modernization programs

Led the Knowledge Management department at Capgemini FS GBU that supported 23,000 users across 12 countries. Played an instrumental role in strategizing, building and integrating the function into a global organization after a major acquisition. Key achievements:

• Established formal structure, governance, metrics, SLAs, dashboards and processes for all deliverables
• Implemented and streamlined processes across globally for consistent ways of managing knowledge
• Reduced operational costs and enhanced employee support by restructuring the global function with multiple shifts and leveraging India as the base
• Defined and implemented unique framework for measuring and improving collaboration within the global organization
• Successfully rolled out and supported collaborative tools such as Microsoft
• Yammer, CollabNet TeamForge, SubVersion and Capgemini’s own KM platform globally
• Successfully consulted a London headquartered Fortune-100 client in redefining their knowledge management strategy and its implementation in tune with the long-term transformation program for global production support of core their IT applications.

• Incubated the new practice with P&L responsibilities to grow consulting opportunities in KM
• Collaborated with other practices, business units and technology partners to create higher value proposition for Wipro’s prospects/clients through the application of KM for various business challenges
• Developed a team of competent consultants
• Personally led engagements resulting in many implementation business opportunities

• Setup and managed the PMO for a major applications transition program necessitated by an acquisition
• Managed select business critical projects using multi-vendor teams and achieved key program objectives.

• Led from the front in executing projects through class-leading planning, estimation, scheduling and moni- toring
• Involved hands-on in analysis, design, development and implementation of Client/Server and web- based solutions
• Demonstrated innovation in increasing team productivity and motivation.

• Led analysis, design, development and implementation of language independent software solutions for the captive businesses of the Bosch group
• Initiated a software quality process in the company by role model- ling my successful zero-defect project, developed using industry standard software quality processes.