Keshaw Anand
Assistant Manager- Technical Services
Bangalore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager-Technical Services
Sun Mobility Pvt.Ltd
11.2019 - Current
- Responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Monitor and manage IO- MQIS, Batteries, Vehicles for their efficient operations from backend .
- Manage the backend support team who are responsible to ensure 100% uptime of swap stations.
- Support IO- dealers and dealer technical / service team for troubleshooting and solving problems.
- Track problems on daily basis and response, resolution time and report on a daily and monthly basis.
Assistant Manager- Call Center
Kotak Mahindra Bank
05.2018 - 10.2019
- · Handling Customer Calls and Tickets Professionally to provide all required details and information and resolution to Partner’s Issues/Grievances.
- · Keep records of Customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken on it.
- · Following up on Partner’s issues/complaints and grievances to ensure appropriate action were taken within required TAT.
Executive
Autosense Pvt.Ltd
09.2017 - 04.2018
- Responsible for preparing daily, weekly, and monthly client and internal reports.
- Preparation of weekly performance / KPI reports and maintaining performance dashboard.
- Handling merchant calls related to payment issues.
Education
B. Tech - Electrical, Electronics And Communications Engineering
Dr.M.G.R Educational Research Institute University
Chennai, India 04.2001 -
Skills
Timeline
Assistant Manager-Technical Services
Sun Mobility Pvt.Ltd
11.2019 - Current
Assistant Manager- Call Center
Kotak Mahindra Bank
05.2018 - 10.2019
Executive
Autosense Pvt.Ltd
09.2017 - 04.2018
B. Tech - Electrical, Electronics And Communications Engineering
Dr.M.G.R Educational Research Institute University
04.2001 -
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