Ketan Chawla
Operations Manager
Jaipur,RJ
Summary
Working as a Manager Operations from 3+ years for Cricket Wireless, I have been a major pillar for my campaign and my key tasks included: Structured operations, Regular interaction with client and SAM Team, Understanding and working on company profits; MoM achieved EBIT% and Topline, Maintaining QOQ TOPS compliance, structured employee well-being via NHS Survey and GPTW Survey.
Overview
9
9
years of professional experience
Work History
Manager Operations
Teleperformance
08.2022 - Current
- Developed and implemented processes and procedures to streamline office operations
- LSSYB Certified and LSSGB Trained; completed 1 Project in 2023 for Improvement on Sales Conversion with $359K client QNI
- 'Great Manager' Certified
- Launched SANAS (accent neutralisation tool) for Sales team and assisted other campaign to pitch their clients
Assistant Manager - Operations
Teleperformance
12.2020 - 07.2022
- Handled an average span of 100 associates with >6 Supervisors for a timeline of 18 months: 2 LOBs - Sales and Dealer Chat
- Shown growth for Sales team and had 100% increase in FTE count in 2022
- Client benefit in reducing the AHT from 880 seconds to 500 seconds for Dealer Chat
Team Leader
Teleperformance
06.2018 - 11.2020
Associate
Teleperformance
05.2017 - 07.2018
Skills
Leadership Skills
Timeline
Manager Operations
Teleperformance
08.2022 - Current
Assistant Manager - Operations
Teleperformance
12.2020 - 07.2022
Team Leader
Teleperformance
06.2018 - 11.2020
Associate
Teleperformance
05.2017 - 07.2018