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Customer and Operations Analyst with expertise in banking and financial services, focusing on data analysis and process optimization. Demonstrated success in resolving complex operational issues through data-driven insights and collaboration with stakeholders. Skilled in enhancing operational efficiency and ensuring compliance with regulations and service standards. Recognized for translating analytical findings into actionable strategies that improve customer experience and drive business results.

MBA student specializing in Finance and Marketing at IILM University, Gurgaon, with an interest in financial analysis, marketing strategy, and consumer behavior. Eager to apply academic knowledge and analytical skills to real-world business challenges.

Results-driven Data Analyst with over 8 years of experience in data analysis and process automation. Proficient in Power BI, Advanced Excel, and Python for developing insightful dashboards and optimizing workflows. Dedicated to enhancing organizational performance through data-driven insights and efficiency in decision-making.

Dynamic customer service professional with extensive experience at Swiss beauty & Teleperformance, excelling in escalation handling and SLA compliance. Proven track record in enhancing customer satisfaction through effective problem-solving and operational coordination. Skilled in training teams and utilizing CRM platforms to streamline processes, ensuring a seamless customer experience.

Certified Associate Back-End Developer with expertise in ABAP Cloud certification from SAP .
With over 5.5 years of experience in the software industry, I have spent nearly 1 year as php developer in Kaushalam pvt ltd and 3 years as an SAP ABAP Consultant in Zieta technology pvt.ltd from 2021to till 2024(March) and 1.5 years as techno functional in TATA Consultancy services(TCS) from 2024 (April) to till date. I have honed my skills in SAP ABAP, contributing to S4HANA implementations (version – 2021) and developing objects using ABAP. I have hands-on experience in S4HANA developments, data dictionary, reports, smartforms, module pools, BAPI, BDC, conversions, odata, Adobe forms, CDS view, and enhancements. I have also worked on the development of classical, interactive & ALV reports. My programming and debugging skills have been instrumental in ensuring the quality of code provided by external partners. I have worked on multiple support projects and real-time projects, analyzing and developing ABAP programs as per requirements.

Sr. SAP Business Analyst with 9+ years of SAP experience specializing in Configuration, Sales and Distribution, Supply Chain Management, Warehousing, Production Planning, and Security Administration. Detail-oriented liaison for business partners and developers. Proficient testing, integration, and training of complex business processes and projects. Experienced with multiple SAP implementations.

SAP EAM (PM) Consultant with over 7 years of experience in SAP PM/EAM (ECC & S/4HANA) and 8 years in mining and engineering sectors. Expertise includes system configuration, master data migration, global support, and third-party integrations that enhance operational efficiency.
Currently serving as Global SAP PM Support Specialist at Glencore Copper, leading S/4HANA migration, FIORI rollouts, and master data implementations while collaborating with global stakeholders. Certified in SAP S/4HANA Asset Management, focused on leveraging technology to optimize maintenance strategies and deliver business value.

Results-oriented SAP Project Manager with 17+ years of experience implementing and delivering strategic changes across SAP systems. .
Successfully managed overall SAP project stages including client requirements determination, testing, GAP analysis, configuration, custom code specifications, go-live assistance, and post-implementation support.
Led end-to-end management of SAP implementation by developing project plans and coordinating with all concerned entities to ensure efficient project implementation.
Managed multiple roles in SAP operations for medium to large transformation projects with responsibility for managing teams of between 25-80 resources and budgets of USD 1Mn to 15Mn ensuring adherence to `budget targets through proactive cost management.
Demonstrated strong end-to-end implementation/rollout experience in multiple CRM & SD projects with renowned clients such as Lilly, AMD, Unilever, T&L, McKesson, BSNL, DHBVN.

KETAN GOYAL

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