Ketan Hirani

Led the architecture and execution of three multi-tenant, AI-first platforms spanning marketplace, AIOps, and executive decision intelligence — built from concept to production-grade systems with enterprise positioning.

AtlasAI — Unified AIOps, ITSM, and Observability Platform.

• Architected a multi-tenant enterprise SaaS platform, unifying ITSM, observability, and AI-driven automation into a single operating model.
• Built an AI-led pipeline: Detect, Correlate, Diagnose, Remediate, Prove Value.
• Designed trust-based automation (L0–L4 autonomy) with governance and safety controls.
• Integrated with legacy ecosystems (ServiceNow, Splunk, Datadog, PagerDuty).
• Implemented a multi-provider AI gateway (OpenAI, Bedrock, Vertex, Azure) with BYOC.
• Enabled measurable outcomes: MTTR reduction, automation rate, cost-avoidance dashboards.
• Positioned against Gartner-category leaders with explainable AI, and enterprise-grade multi-tenancy.

BNSS Intelligence — AI Executive Decision Platform.

• Developed a multi-tenant, AI-first executive intelligence platform combining semantic governance, metrics engines, and multi-agent Copilot orchestration.
• Built an evidence-backed AI Copilot answering why, what next, and what to do.
• Designed a governed semantic layer, ensuring KPI consistency across enterprises.
• Implemented forecasting, anomaly detection, and scenario simulation.
• Delivered vertical intelligence packs (BFSI, SaaS) for industry-ready deployment.
• Architected production-grade RLS, RBAC, audit, and scalable control/tenant planes.
• Positioned as a next-generation decision intelligence layer for enterprise leadership.

Warmpawz — Multi-Service Pet Care Marketplace.

• Built a scalable, multi-role pet care ecosystem, integrating discovery, booking, pharmacy, vendor onboarding, and settlements into a unified platform.
• Designed dynamic vendor onboarding with role-based capability configuration.
• Architected end-to-end service lifecycle: catalog → booking → availability → payments → payouts.
• Built a modular, API-first backend enabling scale across multiple service verticals.
• Established a monetization layer (commissions, subscriptions, add-ons) and operational controls.
• Positioned as a full-stack pet services infrastructure, not just a booking app.

• Regional Sales & Solutions Lead — Netreo Observability (India, APAC, Middle East & Africa) Designation: Principal Solution Architect
• Spearhead sales, solutioning, and GTM strategy for Netreo’s Agentic AI-powered observability platform across India, APAC, Middle East & Africa.
• Drive strategic growth & partner ecosystem expansion through structured enablement programs, alliances, and joint business plans.
• Manage end-to-end sales lifecycle — from opportunity qualification, SOW design, and pipeline generation to closure, implementation, and long-term adoption.
• Position Agentic AI-enabled observability solutions as a differentiator in monitoring, automation, and predictive intelligence, directly impacting customer success and operational efficiency.
• Provide market intelligence & competitive insights to R&D/Product teams, influencing roadmap and innovation strategy for Agentic AI-driven capabilities.
• Lead technical engagements (POCs, live demos, custom AI-driven integrations) to accelerate acquisition and adoption.
• Deliver training & enablement for partners, pre-sales, services, and customers to scale adoption of AI-powered observability.
• Own and exceed regional revenue targets, ensuring CRM discipline in Salesforce and driving cross-sell/upsell of Agentic AI features within existing accounts.
• Mentor & lead geographically dispersed teams, providing strategic direction, execution guidance, and performance enablement.

Role: ITOM Platform Engineering Lead, Designation: Manager — Software Engineering,

Team: Platform Engineering, Cross-Platform Solution, & Strategy, Key Responsibilities:

• Lead the platform engineering team, providing technical oversight, and ensuring successful delivery of projects aligned with defined scope and business objectives.
• Serve as a technology leader across Automation, Backup & Recovery, and Analytics domains, supporting diverse stakeholders across functions.
• Identify product and platform gaps, offering strategic input into the product roadmap to drive continuous innovation and customer relevance.
• Drive technical engagements, such as quick Proof of Concepts (POCs), solution demos, and deal-specific integrations, to support business development.
• Enable internal teams (Professional Services, Pre-Sales), and external stakeholders (partners, customers) through product training, solution evangelism, and technical enablement.
• Develop and maintain reference architectures, golden images, and reusable solution blueprints for field adoption and scalability.
• Collaborate with Tier-1 partners (I6, G4) to align IT strategies and deliver integrated solutions tailored to their business needs.
• Design and implement Service-Oriented Architectures (SOA), leveraging multiple Micro Focus product integrations.
• Conduct market and competitive analysis to provide insights and feedback to the R&D and Product Management teams.
• Represent Micro Focus as a panelist for on-campus hiring drives, participating in technical and managerial assessments of candidates to onboard top talent.
• Delivered 20+ L400-level global training sessions, enabling 400+ professionals (partners and pre-sales) on ITOM solutions.

Role: Infrastructure Architect, Team: Platform Engineering, Key Responsibilities:

• Lead and coordinate IT's intake process to assess, prioritize, and initiate infrastructure-related workstreams across business units.
• Drive standardization and certification efforts for new technologies, hardware, software releases, and enterprise tools, ensuring alignment with organizational policies and strategic direction.
• Design, validate, and document runbooks and standard operating procedures (SOPs) for operational support teams, ensuring consistent and efficient execution.
• Maintain and report on currency metrics for enterprise tools, operating systems, and infrastructure software to ensure compliance and lifecycle currency.
• Define, maintain, and enhance gold images, security standards, and configuration baselines for both new builds, and existing infrastructure components.
• Serve as the primary Unix infrastructure advocate, representing the domain in business-aligned IT strategy planning, and cross-functional architecture reviews.
• Lead initiatives in Infrastructure Automation, Cloud Management, and Risk Mitigation, aligning infrastructure goals with enterprise objectives.
• Operate as a Subject Matter Expert (SME) during project reviews, ensuring architectural and infrastructure readiness for new system implementations.
• Contribute to process improvements by applying insights from lessons learned during project executions, audits, and post-implementation reviews.

Role: Infrastructure Architect (Offshore Support & Service Improvement). Position: Manager — Group 4.3. Domain: UNIX Infrastructure (Solaris, AIX, Linux).

Key Responsibilities:

• Support and enhance UNIX infrastructure services for Solaris, AIX, and Linux platforms, with a strong focus on OS patching and Disaster Recovery (DR) design and implementation.
• Evaluate and recommend new tools and technologies to meet evolving infrastructure needs for ANZ IT.
• Design, test, and enhance Disaster Recovery plans, ensuring business continuity for critical systems.
• Prepare and execute a Plan of Action (POA) for Change Management and Problem Management scenarios, following ITIL practices.
• Lead planning and certification for OS upgrades, kernel patching, and VERITAS product upgrades.
• Oversee backup strategy, including host-level and application-level configurations, RMAN backup for Oracle databases, and manage restoration/troubleshooting using Micro Focus Data Protector.
• Manage the Patch Management lifecycle using BMC BladeLogic and Puppet, ensuring consistent compliance and system stability.
• Design and certify Puppet automation test cases, contributing to infrastructure-as-code (IaC) standards, and continuous improvement in automation practices.

Role: Infrastructure Specialist — Unix Project: Migration of UNIX and Storage Infrastructure — Ericsson, Sweden.

Key Responsibilities:

• Acted as the technical lead for a remote team supporting Ericsson Sweden's Unix infrastructure, ensuring 24/7 availability for approximately 50 mission-critical applications.
• Led Unix infrastructure migration and storage transition projects, including cross-data center application relocations, while ensuring efficient technical resource allocation and workload distribution.
• Provided expert guidance to the client on Unix-level performance tuning, contributing to application performance optimization, and system stability.

Role: Technical Consultant — Unix Infrastructure Project: Offshore Support for Multiple Clients (Aditya Birla Group, NIB, Yes Bank, Al-Yusuf, Nilgiris, Gati).

Key Responsibilities:

• Provided remote infrastructure support for over 500 UNIX/Solaris servers, ensuring 24/7 availability and operational stability across critical business services.
• Collaborated closely with onsite teams in Dubai and India to deliver unified support across time zones and geographies for GSMC clients.

Role: Customer Support Engineer

Key Responsibilities:

• Provided installation, configuration, and technical support for Intel-based servers and desktops across a diverse client base.
• Delivered on-site and remote troubleshooting for hardware and system-level issues to ensure minimal downtime and maximum customer satisfaction.