KETAN PANDEY
Customer Service | Management | Data Handling
BADARPUR
Summary
Finance Operations professional with hands-on experience in Booking Holdings Finance Services (BHFS), where I worked on partner payment discrepancies, commission-related queries, invoice validation, and financial documentation review in a compliance-driven environment. Through an internal role movement, I later transitioned into a customer and guest-facing support function, managing payment inquiries, billing concerns, and dispute resolution while ensuring adherence to company policies and SLA timelines. This combined exposure has strengthened my ability to balance financial accuracy, risk awareness.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Expert
Teleperformance
12.2024 - Current
- Mentored junior staff, resulting in increased productivity and improved performance metrics.
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
- Monitored partner account balances and outstanding adjustments.
- Investigated payment discrepancies, double charges, and missing payments.
Education
Bachelor of Arts -
DU
09-2022
12th Pass -
CBSE Board
05-2019
10th Pass -
CBSE Board
05-2017
Diploma - Basic Computer Skills
Gyan Chetna Institute
02-2017
Skills
Invoice and transaction verification
ADDITIONAL SKILLS
Excellent interpersonal skills, passionately disposed to strategic thinking using creativity and as a launching pad to initiate and sustain cutting edge concepts capable of uplifting any value – loving organization that respects originality.
Timeline
Customer Service Expert
Teleperformance
12.2024 - Current
Bachelor of Arts -
DU
12th Pass -
CBSE Board
10th Pass -
CBSE Board
Diploma - Basic Computer Skills
Gyan Chetna Institute