Ketan Rao

• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Led Iteration reviews and planning meetings to promote full team engagement.
• Evangelized agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
• Worked effectively with multiple Scrum teams both internally and off-shore.
• Facilitated Scrum framework – PI planning, backlog refinement, daily standup, Iteration reviews, and Iteration retrospectives.
• Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Assisted with internal and external communication resulting in improved transparency.
• Supported team using servant leadership style and leading by example.
• Worked to provide continuous improvement for product development lifecycle.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Guided organizational technology strategy and roadmaps.
• Updated customers and senior leaders on progress and roadblocks.
• Co-ordination and collaboration of windows client activities like patching, migration, application deployment with our vendors.
• Accessing and evaluating patches that are released by Microsoft and taking patch decision, this decision would impact to entire organization, hence this is one of most critical tasks that I handle.
• Maintaining KPI’s and SLA’s as per defined contract .
• Vendor assessment and taking decisions on their performance.

• · The profile includes managing of over 2500+ windows servers.
• · The clients are managed using distribution tools like SCCM and monitored via SCOM.
• · The project gives and exposure to change management, problem management and incident management.
• · I also support GPO deployment, writing simple PowerShell scripts.
• · Have work exposure on Bit9 and Net backup tools.
• · The profile involves patch management on end user servers using SCCM.
• · Configuring, downloading and creating software update groups.
• · Worked on syncing for WSUS server to over primary SCCM server.
• · Working closely with Microsoft as we have a premium support.
• · I am very well aware of application life cycle process like; release management, publishing and deploying the application in pilot and UAT phases.
• · The profile includes Image testing, and image deployment.

• Deploying software, and software updated, Patches and handling windows L3 queue.
• Working on HPCAE infrastructure environment, managing 25 Core servers and 250 Proxy servers
• Day to day task includes checking server sync, releasing and publishing application, acquiring and publishing MS patches.
• Testing new software’s and MS patches on Test machines, testing OS images and releasing them to production environment.
• Handling windows L3 queue for the team, majorly handling multiple user incidents.

• Responsible for level 2 server related issues.
• Deploying updates with Systems Management Server or System Center Configuration Manager
• Reporting with Systems Management Center Systems Management Server or SCCM 2007
• Evaluate alternatives for deploying and supporting applications in a managed environment.
• Participated in complete system builds, upgrades migration and back up.
• Applying operating system updates, patches, and configuration changes.
• Administered change management related to server upgrades and software installation.
• Monitoring windows servers using SCOM and SCCM.

• Windows 7 operating system.
• Analyzing system logs and identifying potential issues with computer systems.
• Performing backups.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Logging tickets for every alerts.
• Adding, removing, or updating user account information, resetting passwords
• Editing Internet security settings.
• Configure outlook accounts.
• Scheduling laptop migrations and operating system migration.
• Supporting more that 12 client related tools.

• Create and Modify Domain User Accounts , Groups , Computer objects and Organizational Units by using the Active Directory Users and Computers MMC Snap-in.
• Performing User Account Administrative Tasks (like creation of user accounts, Resetting Passwords, Unlocking User Accounts, Enabling and Disabling User Accounts, Rename User Accounts and creating user mailboxes.
• Access Provisioning and Technical support for various 80 applications used by client [OTIS (IBM AS400), FileNet, Casper, COLD (IBM), HP Service Manager (HPSM) Cordiant, Capstone, SharePoint, PeopleSoft(HR & Finance)..Etc...].
• Create and maintain user account in different type of Domains such as ProphIT, DMZ, COF, COAF, OSD, TEDS ADMIN...etc.
• Configure access to shared folders and Manage shared folder permissions.
• Manage UNIX, Oracle and Teradata accounts though third party tool called ESS.
• Troubleshooting application access issues and resolving.
• IIS administration for the local site.
• Experience of handling ticketing tools like Archer & Access Central Requests (ACR)
• Responsible for Training New Resource and sharing updates with the Team
• Responsible for the adherence to fulfil the request within the SLA period.
• Troubleshooting of Entrust and VPN issues.
• Managing and troubleshooting ESX 4.0 and ESX 3.5 servers
• Installation of VMWARE tools.
• Generating reports and sending the reports to Management whenever required.
• Coordinating with Network and Storage and Windows team based on the necessity

• Were the help desk use to assign tickets to our queue and we used go ahead and resolve the issue.
• Issues would be on all Windows Applications, main frame, and Active directory.
• We used to un-lock the id, reset the password, Delete and add work stations (PC) on the server using AD (Active directory), Check for the relevant member groups for the users on AD.
• We also carried out all approved software installs for the users remotely.