Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Bike Riding
Additional Information
Timeline
Generic

Ketan Sharma

Pune,MH

Summary

Results-oriented IT technical Operations lead with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Technical Operations Lead

Tata Consultancy Services
08.2021 - Current
  • Working as IT support for UK & SEA based Client.
  • Experience in working with Jira boards and Confluence.
  • Experience in handling service now tickets. Approve & reject IT tickets based on requie,,emt and business justification.
  • Improved IT infrastructure processes using Agile methodlogy and manage IT request based on priority.
  • Studied client requirements, developing and implementing software solutions that fit with expectations.
  • Supported NX Customization business cases.
  • Managed upgradation of CentOS version on OCF cluster.
  • Experience in installation application on linux platforms
  • Added & modified licenses as per requirement and usage.
  • Updated License managers whenever required.
  • Start/Stop license service, add or remove user.
  • Manageing users mostly with Option file.
  • Supported Engineers for Trail evaluation of softwares before purchase.
  • Liaised closely with product owners from various departments to gather feedback about their experiences using CAE and other application tools, leading to identification of areas for improvement and potential action plans.
  • Supported business continuity planning initiatives by Managing tool upgrades during maintenance windows.
  • Streamlined communication between departments by scheduling weekly and monthly calls for discussing IT issues and updates.
  • Developed testing environment for new software's and new released version of existing software's.
  • Wrote and updated detailed technical documentation for software installation and license management.
  • Implemented effective change management requests to facilitate seamless deployment of new changes into production Environment.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Analyzed user requirements and developed integration solutions to meet business needs.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Managed vendor relationships for procurement of hardware, software, and services, ensuring cost-effective solutions without compromising on quality.
  • Maintained a secure technology environment through regular system updates, patching vulnerabilities, and overseeing access controls for users across all systems.
  • Ensured data security by implementing comprehensive cybersecurity protocols and performing regular audits and updating windows patches.
  • Developed and tested software solutions to meet customer needs.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.

Business Analyst

Tata Consultancy Services
10.2019 - 09.2021
  • Worked as a business analyst at Onsite for Japanese OEM client.
  • Delivered 22 Business analyst projects from start to end in a year.
  • Prepared presentation for taking bugdet approvals CTO.
  • Worked closely with Control tower for expediting PO and PR for purchasing new softwares and licenses.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights to reduce software purchase expense by 15 % for Japanese client at Onsite location.
  • Managed vendors all over the globe (India, Singapore, Mexico, US, UK) and maintained relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.

CAE Analyst

Tata Consultancy Services
02.2012 - 09.2019
  • Performed finite element analysis for structural integrity assessment, reducing design iterations.
  • Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
  • Effectively developed models, assemblies and drawings using Ansys and spaceclaim.
  • Interfaced with CAD, CAE and manufacturing teams to resolve component and sub-system level issues.
  • Reduced physical prototype costs through effective utilization of virtual prototyping tools for concept evaluation.
  • Conducted fatigue, stress, rigidity, modal, and failure testing.
  • Correlated CAE predictions with physical tests to adopt corrections to existing methods and enhance quality of prediction.
  • Created, prototyped and tested Automotive Disc Brake systems for multiple OEM clients.
  • Performed acoustic analysis on vehicle structures to determine noise transmissibility from vehicle load source to driver's ear.
  • Resolved design issues through root cause analysis and simulation-based troubleshooting.
  • Mentored junior analysts in best practices for developing efficient workflows and leveraging advanced modeling techniques.
  • Optimized CAE simulations by refining mesh parameters and boundary conditions.
  • Proved successful working within tight deadlines and a fast-paced environment.

CAE Engineer

Pioneer Design & Engineering Private
09.2010 - 01.2011
  • Supported the development of industry-leading products by applying cutting-edge CAE tools and methodologies to complex engineering challenges.
  • Managed projects from beginning to end, documenting results and presenting proposals to customers.
  • Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
  • Created, prototyped and tested Gear Box systems US clients.
  • Effectively developed CAE models, assemblies using Hypermesh and Ansys

Education

B.Tect Aeronautical (Design) - Design And R &D

Hindustan Aerospace Engg
Pune
06.2009

Higher Secondary Certifaction - Science Education

Abhiman English Medium Junior College
Pune
06.2005

SSC -

Abhiman English School
Pune
04.2003

Skills

  • IT Systems Support
  • Problem Analysis
  • IT Infrastructure Design
  • Problem-solving aptitude
  • Information Security Policies
  • IT Risk Assessment
  • Hardware and software installation
  • Customer Service Process Improvement
  • Information Security
  • Technical Support
  • Technical Analysis
  • Security Patches
  • Operational Support
  • User Account Management
  • Software Patches
  • Operation Monitoring

Accomplishments

  • Collaborated with technical team & Client in the development of Link 3D project for integrating TeamCenter with CNC machine. .

Certification

BPS : Environment Health & Safety Foundation


Leadership Business Skills and Cultural : CorpFunctions Curriculum


Software Security Assurance


Agile Way of Working


Jira & Confluence certifacation

Bike Riding

I cannot put into words the pleasure I feel when I ride a bike. I feel completely free from everything. Every burden, every thought, every worry, just EVERYTHING.

Additional Information

Experience in handling US, UK and Japanese Client

Timeline

IT Technical Operations Lead

Tata Consultancy Services
08.2021 - Current

Business Analyst

Tata Consultancy Services
10.2019 - 09.2021

CAE Analyst

Tata Consultancy Services
02.2012 - 09.2019

CAE Engineer

Pioneer Design & Engineering Private
09.2010 - 01.2011

B.Tect Aeronautical (Design) - Design And R &D

Hindustan Aerospace Engg

Higher Secondary Certifaction - Science Education

Abhiman English Medium Junior College

SSC -

Abhiman English School

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Ketan Sharma