Ketan Thakur
Indore
Summary
Organized early-career professional with experience in HIPAA-compliant records retrieval, client communication, and revenue cycle support. Skilled in active listening, query resolution, and maintaining accurate logs in Salesforce. Known for adapting quickly to changing guidelines and handling sensitive information with care.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Teammate
TaskUs
Indore
06.2024 - 08.2025
- Monitored and reviewed users
generated content to ensure
compliance with company
guidelines. - Worked on Meta AI tools to
enhance functionality,
performance and reliability
across user workflows. - Evaluated and flagged inappropriate content for review inappropriate, offensive and harmful material according to policy.
Outreach Coordinator
Annova Solutions
Indore
05.2023 - 06.2024
- Managed sensitive medical
records retrieval in compliance
with HIPAA standards and
internal SLAs. - Worked in coordination with US
based healthcare providers,
billing departments and
insurance carriers to streamline
the revenue cycle. - Maintained accurate call logs,
documentation and follow—up
actions in client approved tools
(Salesforce).
Education
BBA -
K.K College , DAVV University
Indore Higher Secondary Cerificate with MP Board
Indore First Step School CBSE
ChhindwaraSkills
- Excellent verbal and written
communication - Customer service and query
resolution - Active listening and
multitasking - Content moderation
- Problem Solving and
analytical thinking - Attention to detail and
accuracy in decision making - Adaptability to changing
processes and guidelines
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Timeline
Teammate
TaskUs
06.2024 - 08.2025
Outreach Coordinator
Annova Solutions
05.2023 - 06.2024
BBA -
K.K College , DAVV University
Higher Secondary Cerificate with MP Board
First Step School CBSE