Ketan Wayfalkar
Team Lead
Kolhapur
Summary
Focused Resolution Specialist professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
6
6
years of professional experience
24
24
years of post-secondary education
3
3
Languages
Work History
Resolution Specialist
Amazon Development Centre India
03.2023 - Current
- Awarded with 'Shining Knight Award' for House of Honor
- No.1 Rank for the year 2023
- Served as Team Lead and perform Root Cause Analysis
- Performed Real-Time Monitoring to reported and rectified any discrepancies
- Performed Quality Audits and have provided feedback and coaching to associates.
Customer Service Associate
Amazon Development Centre India
05.2019 - 03.2023
- Worked in various OUs and Mediums such as NA MessageUs, CA Retail, CA MessageUs, CA S&R Email & Chat, IN Primary Marathi Phones, IN Primary English Phones, IN Primary Hindi Phones and IN B2B Phones
- Handled all types of customers and have excellent written skills
- Received many awards such as 'Customer Delight Executive'.
Technical Support
Reliable Enterprises
08.2018 - 05.2019
- Technical Support for L1, L2, & L3 devices such as managed switches, routers.
- Local Area Network set-up and troubleshooting.
- Windows OS Installation.
- Handling and resolving tickets through CRN.
- To provide remote support to end customers.
Education
BBA -
Yashwantrao Chavan Open University
Pune 04.2001 - 04.2024
HSC -
Vivekanand College, Kolhapur
Kolhapur 06.2010 - 07.2011
Skills
Problem solving abilityundefined
Personal Information
- Date of Birth: 01/24/94
- Marital Status: Single
Disclaimer
I hereby declare that above written particulars are true to the best of my knowledge and belief.
Accomplishments
- Achieved 1st Rank for the year 2023 through effectively helping associates with the resolutions.
- Collaborated with Executive Customer Relations team of 6 in the development of logistical and payment refund issues of Amazon Business Customers.
- Helped associates with extended support to help them come out of PIP.
Timeline
Resolution Specialist
Amazon Development Centre India
03.2023 - Current
Customer Service Associate
Amazon Development Centre India
05.2019 - 03.2023
Technical Support
Reliable Enterprises
08.2018 - 05.2019
HSC -
Vivekanand College, Kolhapur
06.2010 - 07.2011
BBA -
Yashwantrao Chavan Open University
04.2001 - 04.2024
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