Ketanbhai Parmar
Godhra
Summary
With a proven track record at Manappuram Finance Limited, I excel in audit preparation and fostering strong client relationships. Leveraging skills in risk analysis and team development, I've significantly enhanced operational efficiency and service quality. My leadership has consistently driven team success and exceeded sales targets, demonstrating a confident approach to financial management and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Indel Money Limited
Lunawada
04.2024 - Current
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Maximized sales potential by training new members in improved sales strategies.
- Developed strategy to achieve target sales goals.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Internal Auditor
India Infoline Finance Limited
Gujarat
01.2023 - 04.2024
- Performed analytical reviews on financial data to detect errors or discrepancies.
- Identified potential fraud risks and developed strategies to mitigate them.
- Reported on internal controls recommendations to professionals.
Internal Auditor
Manappuram Finance Limited
Bhopal
07.2022 - 12.2022
- Monitored changes in applicable laws and regulations that affect the organization's operations.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Ensured timely completion of all assigned tasks within set deadlines.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Provided recommendations on how to improve internal control environment.
- Collaborated with other departments across the organization on various issues related to financial reporting.
- Conducted interviews with management personnel to assess the effectiveness of internal controls.
- Reviewed financial documents to ensure compliance with company policies and procedures.
- Prepared presentations summarizing audit results for board meetings.
- Ensured that all necessary documents were properly filed according to company policy.
Branch Manager
Manappuram Finance Limited
Deesa , Devgadh Baria , Godhra
11.2020 - 06.2022
- Established strong working relationships with external partners such as vendors and suppliers.
- Developed strategies to increase customer satisfaction and loyalty.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Created reports summarizing operational performance metrics for senior management review.
- Managed staff scheduling, hiring and training processes.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Performed regular audits of financial records in order to ensure accuracy.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Monitored financial performance of the branch on a monthly basis.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Conducted regular performance reviews for all employees in the branch.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Supported outside sales force in servicing and obtaining new business.
Assistant Branch Manager
Manappuram Finance Limited
Lunawada
07.2019 - 10.2020
- Analyzed financial data and prepared reports on the branch's performance for senior management.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Maximized sales potential by training new members in improved sales strategies.
Jr Assistant Sales Staff
Manappuram Finance Limited
Devgadh Baria
04.2018 - 07.2019
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Computer Applications - Computer Applications Development
V M PATEL INSTITUTE OF IT
GODHRA07-2016
Skills
- Account collections
- Audit monitoring
- Audit preparation
- Relationship building and management
- Branch service quality
- Loan application assessment
- Financial product advisement
- Risk analysis
- Loan expertise
- Sales expertise
- Strong interpersonal skills
- Team development
- Account management
- Strong leadership
- Staff management
- Staff education and training
- Client relationship management
- Operations management
Languages
Gujarati
First Language
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Assistant Branch Manager
Indel Money Limited
04.2024 - Current
Internal Auditor
India Infoline Finance Limited
01.2023 - 04.2024
Internal Auditor
Manappuram Finance Limited
07.2022 - 12.2022
Branch Manager
Manappuram Finance Limited
11.2020 - 06.2022
Assistant Branch Manager
Manappuram Finance Limited
07.2019 - 10.2020
Jr Assistant Sales Staff
Manappuram Finance Limited
04.2018 - 07.2019
Bachelor of Computer Applications - Computer Applications Development
V M PATEL INSTITUTE OF IT
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