Deepshikha Kotiyal
Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Development position. Ready to help team achieve company goals. Skilled at planning memorials, selecting burial options and providing exceptional service to every family. Excellent relationship-building, communication and problem-solving abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
International Sales Manager
Elite Mindz Pvt Lmt
2023.11 - Current
- Increased market share through the development of innovative sales strategies tailored to specific regional markets.
- Organized successful trade show events to showcase products, generating increased brand awareness and attracting new customers from around the world.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Coordinated closely with product development teams to provide feedback from clients, informing improvements in design, quality, or functionality.
- Developed customized sales proposals tailored to individual client needs, demonstrating the value of products and services while addressing unique challenges faced by each customer.
- Streamlined communication processes between internal departments, improving efficiency and reducing errors in order processing.
- Expanded international sales by cultivating strong relationships with key clients and distributors.
- Negotiated favorable contracts for both the company and clients, ensuring long-term partnerships and profitability.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
Service Counselor
Think and Learn Pvt Limited
2022.05 - 2023.07
- Assisted with advanced arrangements for individuals and couples.
- Increased client success rate by offering targeted interventions and support services based on identified needs.
- Utilized motivational interviewing techniques to encourage positive change among clients facing various challenges in their lives.
- Implemented evidence-based practices within the counseling approach, ensuring that interventions were grounded in proven methodologies.
- Maintained detailed case records, ensuring accurate documentation of client progress and outcomes.
- Enhanced service delivery by implementing efficient case management strategies and streamlining processes.
- Improved client satisfaction by providing personalized counseling services tailored to individual needs.
- Assisted clients in navigating complex social systems, reducing barriers to accessing necessary supports and services.
Training Sales Executive
Netrika Consulting India Pvt Lmt
2021.01 - 2023.04
- Participated in team-building activities to enhance working relationships
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used coordination and planning skills to achieve results according to schedule
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Created plans and communicated deadlines to complete projects on time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled 100-plus calls per day to address customer inquiries and concerns.
Senior Counsellor
Unacademy
2020.04 - 2021.01
- Worked with clients to help them resolve behavioral, social and personal problems.
- Fostered a supportive environment by leading team-building exercises among counselors, enhancing communication and collaboration skills.
- Optimized resource allocation by tracking inventory levels of supplies needed for daily operations while minimizing waste whenever possible.
- Boosted camper satisfaction rates by regularly soliciting feedback and adjusting programming accordingly.
- Provided ongoing support for junior counselors, offering guidance on managing challenging situations or addressing individual camper needs.
- Managed administrative tasks such as maintaining accurate records of campers'' medical information, emergency contacts, and dietary restrictions.
- Enhanced campers'' experience by designing and implementing diverse activities tailored to their interests and abilities.
- Streamlined staff scheduling for optimal coverage, ensuring all camper needs were met promptly and efficiently.
- Engaged clients in conversation to determine feelings and apprehensions.
Franchisee Coordinator
Maple Bear India Pvt Lmt
2019.03 - 2020.12
- Delivered services to customer locations within specific timeframes
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed team communications and information for meetings
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Demonstrated respect, friendliness and willingness to help wherever needed
- Onboarded new temps by entering employee information into systems
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Arts - Mass Communication
Bfit Group Of Insitute
Dehradun, India 2014.08 -
High School Diploma -
Maharishi Vidhya Mandir
Uttarkashi, India 2011.03 - 2012.05
Skills
Sales training
Sales training and leadership
Sales training procedures
Executive sales strategies
Training and demonstration development
Lead generation
Customer service support
Service calls
Report generation
Employee relations and conflict resolution
Staff Management
Performance Evaluations
Customer relations specialist
Business Development
Complex problems analysis
Professional Networking
Timeline
International Sales Manager
Elite Mindz Pvt Lmt
2023.11 - Current
Service Counselor
Think and Learn Pvt Limited
2022.05 - 2023.07
Training Sales Executive
Netrika Consulting India Pvt Lmt
2021.01 - 2023.04
Senior Counsellor
Unacademy
2020.04 - 2021.01
Franchisee Coordinator
Maple Bear India Pvt Lmt
2019.03 - 2020.12
Bachelor of Arts - Mass Communication
Bfit Group Of Insitute
2014.08 -
High School Diploma -
Maharishi Vidhya Mandir
2011.03 - 2012.05
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