Ketan Shah

• (Norwegian MNC, One of the global leaders in Conformity Assessment business (Certification Business) having global Revenue of about NOK 22000 Million)
  
  Achievements/Tasks :
  • Responsible for Business Development & Sales in Maharashtra, Goa, Gujarat, Diu & Dadra Nagar Haveli and Madhya Pradesh for New Certification business, Recertification business and Training Services. It includes both B2B & B2C businesses.
  • Managed team of about 11 members in West Region
  • Developed and managed regional sales program and market operations.
  • Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Supervised sales strategy, training, team structure and communication of regional sales program.
  • Analyzed monthly & quarterly sales statistics and prepared analyses for corporate management.
  • Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored solutions.
  • Led, coached, developed and motivated employees to achieve sales goals.
  • Hired and motivated high-performing sales team achieving over INR 8.5 CR (first year value) in new sales.
  • Resolved customer complaints regarding sales and service.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Dealt with marketing and selling products related to Information Communication Technology, Automotive, Food & Beverages, Telecommunication, Aerospace, Railways, etc. across all the sectors into manufacturing and Service Industries

(French MNC, One of the global leaders in Conformity Assessment business (Certification Business) having global Revenue of € 4.65 Billion )

This is with an experience of about 3 months from Jan 2015 to Mar 2015 having worked with TUV SUD India Pvt. ltd. and then re-joined Bureau Veritas.

Achievements/Tasks :
• Proven track record of having achieved more than 100% of budgeted Sales for the region year on year, except few years where less than 100% but more than 90% was achieved.
• Responsible for Business Development & sales of Certification business in Gujarat and Madhya Pradesh States through Sales team
• Overall Sales in the entire region including New Certification, Re-certification & Trainings worth about INR 15 Crores
• Worked in close tandem with Operations team i.e scheduling and auditing teams for Project management,
• Key accounts management, smooth business operations of the region, brand building, etc
• Liaison with Head office, Consultants, Clients, Auditors, Industrial associations etc
• Budgetting, Business Planning, Geographic expansion, Product distribution, necessary inputs for New Product
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Tracked monthly sales to generate reports for business development planning.
• Created and maintained sales environment to support business objectives.
• Analyzed business and sales targets using critical problem-solving skills.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Developed and implemented new sales strategies to update product lines.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
• Researched and capitalized on emerging opportunities to build business and expand customer base

(Aroma is submersible pumps and domestic pumps manufacturer, having @Rs.125 crores turnover with backward integrated plant to include manufacturing of Wires/Cables, PVC pipes etc)

Achievements/Tasks :
• Senior member of top management; I was responsible for the entire QA / QC functions of the company
• Reported to the Technical Director
• Managed team of 7 engineers and 45 workmen below them.
• Additionally, responsible for Quality Management Systems (QMS), Environment Management Systems(EMS) across the organization
• Got several BIS certifications of all the products and all ranges for the first time viz IS 4985 (PVC pipes), IS 8034 (Submersible pump sets), IS 8783Part 4 Sec 1 (Winding Wires for Submersible Motors – HR PVC Insulated wires), IS 9283 (Motors for submersible pump sets), IS 694 (PVC Cable/cord), etc
• Statistical Process Control and Reliability studies of critical processes and parts/assemblies
• Implemented for the first time ever the tools of 6 sigma, Reliability study of critical parts, established reliability lab and studied tribology etc
• Implemented TQM concept effectively in organization
• Started several systems like Vendor Evaluation, Vendor Qualification etc.
• Training to staff and workmen on a variety of topics related to Quality, systems and all tools; Customer complaints handling and CA / PA etc.

(4C Consulting is one of the leading professional Consulting firm, into the field of system management services dealing for various ISO Certification consulting like ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 27001, etc)

Achievements / Tasks :
• Worked as Principal Consultant involved in business development and implementation of systems at clients' place.
• Fetched & Executed about 25 projects independently from various industrial sectors till completion and all with extreme customer satisfaction.
• Maintained quality-focused performance benchmarks and schedules when directing project teams.
• Imparted Trainings to candidates at Client organization
• Collaborated with stakeholders to gain complete understanding of project goals and objectives.
• Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.

(A largest manufacturer of Commercial Refrigeration Equipments in the country, since 1972 a huge export market, with annual turnover of Rs. 250 Crore)

Achievements/Tasks :
• I headed Q.A function and was responsible for all QC / QA functions of the plant and reported directly to the Managing Director
• Lead a team of 6 Engineers / Executives and 18 workmen under them
• Supervised and guided inspectors, technicians and other staff.
• Evolution and implementation of Quality Management Systems (QMS), Environment Management Systems (EMS) across the company
• Statistical Process Control and Reliability studies of critical processes and parts/assemblies
• Kept records of quality reports and statistical reviews.
• Established product specifications and quality assurance practices.
• Trained and mentored project leaders to drive culture change towards total quality mindset across production continuum.
• Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
• Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
• Monitored product trends and suggested changes.
• Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
• Managed supplier key performance indicators and checked materials for compliance with specifications.
• Created, edited and updated project manuals and technical documentation used by entire organization.
• Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
• Done various Supplier Assessments, Vendor Evaluations, Vendor Quality Audits, Internal Audits for different departments.
• Identified needed resources and aligned with project milestones, deliverables and prioritization for viable production planning.
• Initiated change management practices to create new revenue streams and increase operational efficiencies.
• Leveraged operational statistics to implement continuous improvement programs and generate substantial revenue gains.
• Troubleshot product issues and fixed problems.
• Customer complaints handling and CA / PA
• Made international visits to Nepal and Srilanka to resolve customer complaints and resolved successfully and to customer satisfaction.

(A renowned International Consultancy firm which was a group company of VIVACE MANAGEMENT SERVICES, CANADA, undertaking consultancies for various areas/tasks viz Technical, QMS, EMS, OHSAS, HACCP, Growth Management, HR solutions, Software management, GMP, etc.)

Achievements/Tasks :
• I worked as Sr. Consultant and reported to the Director
• To prospect, meet, present, issue quotation, negotiate, complete contractual formalities, then under execution of the project : understand, evaluate and develop systems & procedures based on requirements related to relevant System standard for a variety of industries
• Individually completed tasks till certification by reputed Certifying bodies, for 20 clients having turnover range from Rs. 25 lakhs to Rs. 400 crores and variety of industries like food, wood, heavy engineering, oil & gas, school, rubber, software, iron & steel, pharma, bulk drugs etc
• Used clients' requirements to develop targeted solutions to fit specific needs of each relevant standard that the client opted for.
• Assessed clients' needs and created plan of action to provide business solutions in framework of given standard
• Worked closely with stakeholders to identify business issues.
• Established quality standards and performed work according to project schedules.
• Assisted with continuous business improvement based on learnings from client implementation, previous experiences and fresh ideas.
• Identified issues requiring improvement and set processes in place to remedy concerns.
• Discovered 102 new revenue opportunities and ideas during the tenure which was a record

(HHLI manufactures home appliances including air-conditioners and refrigeration products and is the Indian Subsidiary of the Japanese giant “HITACHI" )

Achievements/Tasks :
• Exposure working with several departments during the tenure including Vendor Development, Procurement, Quality Management (Incoming, In-process as well as Assembly Quality) , Production covering Sheet Metal, Heat Exchanger & Assembly shops etc
• Reported directly to General Manager (Japanese expatriate)
• Responsible at times for home appliances' production, Quality, its parts / components' Development/Production/Quality/Supplies, assembly of home appliances, Manufacturing Process etc. as per the function at different times during the tenure
• During the tenure, gained major exposure to the best practices followed at each function as per Japanese culture, working with Japanese expats
• Lead Quality functions with in-depth focus on Lean Principles, TQM, Word Class Quality using SQC/SPC techniques
• Worked implementing good manufacturing practices for the first time in organization as per Japanese methodology (TPS)
• Systems establishment within the organization in line with TS 16949 requirements, as applicable.
• Learnt, implemented, Inspected/ Tested & monitored parts and assemblies functions as per various Tochigi Inspection Standards / Japanese Inspection Standards
• Address the customer complaints / concerns to their satisfaction promptly
• Eventually lead a team of several GETs / supervisors / executives and several workmen under them during various phases of tenure having worked with various functions/departments
• Established & Headed Part Recognition Laboratory & its functions including all type tests, routine tests and reliability test facilities
• Managed Central Calibration Cell across the organization with more than 2500 instruments / equipments

(A renowned Bakeri Group company in designing, manufacturing & selling Home Appliances like Air coolers, Dry Grinding machines, Geysers, Ventilating fans, etc.)

Achievements / Tasks :
• Worked as on-line Quality inspector and then also looked after ISI & DGS&D testings in validation laboratory.
• Notified supervisors about production problems and helped identify and correct concerns.
• Documented, filed and maintained proper inspection records and quality assurance documents.
• Assessed finished items for defects and ordered reworks to eliminate irregularities.
• Completed evaluations by properly using various gauges, tools and equipment.
• Inspected, Tested and Measured parts dimensions & Product performance to assess compliance with specifications.
• Recommended corrective actions to minimize rate of product defects.
• Documented inspection information and compiled data into reports for dissemination to management.
• Reviewed blueprints, drawings and other specifications to fully understand parts / assembly / product expectations.