KETAVATH ARUNA
Vijayawada
Summary
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chief Customer Officer
Pro Connect Supply Chain Solution Ltd
Vijayawada
02.2022 - 07.2024
- Provided excellent customer service throughout each call.
- Inputted notes into the system regarding customer conversations for future reference.
- Resolved customer complaints quickly and efficiently.
- Assisted customers in finding the right products to meet their needs.
- Ensured all necessary paperwork was completed before closing a call.
- Explained benefits of various products to potential customers.
- Greeted customers and identified their needs.
- Developed strong relationships with customers by providing helpful advice and suggestions for products they may be interested in purchasing.
- Responded to customer inquiries via phone, email or chat.
Education
Bachelor of Science - Science
UNIVERSITY COLLEGE FOR WOMEN
KOTI, HYDERABAD04-2018
Skills
- Customer Relationship Management
- Payment management
- Account Management
- Customer Needs Assessment
- Issue Escalation
- Product Sales
- Public Speaking
- Call Control
- Customer queries
- Complaint Handling
- Client Engagement
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Affiliations
- Common duties and responsibilities include: answering inbound calls.
- evaluating problems and complaints of the callers, providing proper solutions.
- responding to the needs of customers, selling and giving information on the products or services.
- processing orders, forms, and applications, routing calls to other team
Accomplishments
- ICICI Academy For Skills Enabling Livelihood ( Office Administration )
Certification
- Yashoda Cancer Awareness Walk
- Telangana Citizen's Council
- Osmania University College For Women ( Haritha Haram Day Camp )
Timeline
Chief Customer Officer
Pro Connect Supply Chain Solution Ltd
02.2022 - 07.2024
Bachelor of Science - Science
UNIVERSITY COLLEGE FOR WOMEN
Similar Profiles
Ananthakrishnan RAnanthakrishnan R
Team Leader at Connect Logistics - DHL Supply ChainTeam Leader at Connect Logistics - DHL Supply Chain
Adnan Asif KhanAdnan Asif Khan
HR Agency Manager at PSN Supply Chain Solution Pvt LtdHR Agency Manager at PSN Supply Chain Solution Pvt Ltd
Sagar GawdeSagar Gawde
Consultant - Transport Solution Design at Global Solution Design Center, DHL Supply ChainConsultant - Transport Solution Design at Global Solution Design Center, DHL Supply Chain
Teja PulivarthiTeja Pulivarthi
Pipefitter at Special Technical Services, In OMANPipefitter at Special Technical Services, In OMAN
Meer Ahmadi SultanaMeer Ahmadi Sultana
Web Design by CMS and Content Writing at FreelancerWeb Design by CMS and Content Writing at Freelancer