Kethavath Srikanth Nayak

Directed a customer support and sales team to meet target and service-level agreements.
Processed escalated customer cases, ensuring timely resolution and satisfaction.
Trained and coached staff to enhance communication and level of service.
Employed CRM tools to track team performance and enhance response effectiveness.

Coordinated and scheduled appointments, enabling effective communication between patients and physicians.
Handled inquiries through the phone and in-person, upholding a professional and assistive demeanor.
Assisted with administrative work and helped resolve patient issues efficiently.

Interacted with customers to know their needs, offer solutions, and address issues on banking services.
Established long-term customer relationships and achieved acquisition and retention goals.
Provided customized service to enhance customer satisfaction and loyalty.

Dealt with customers and solved their service-related and promotional queries.
Gathered feedback in order to improve the quality of services and customer interaction.
Enhanced customer interaction skills in high-volume settings.