Ketika Kalra
Greater Noida West
Summary
To strive for great achievement in professional life by accepting challenging work and contribute towards the success of the organization I'm working in, thereby developing the mindset to achieve leadership in the suitable industry.
Overview
5
5
years of professional experience
Work History
Spanish Tutor
Superprof And Revival Mastery
01.2022 - Current
- 1+ years of experience teaching Spanish in one-on-one tutoring.
- Evaluate student progress and communicate with parents regarding the progress.
- I assist students in developing Spanish language skills such as reading, writing, and speaking.
- Evaluate students and create customized lessons and homework assignments.
- Conducted one-on-one tutoring sessions, resulting in improved language skills for struggling students
Spanish Quality Analyst
Avantive Solutions
05.2022 - 12.2023
- I was responsible for auditing, re-auditing, and monitoring inbound and outbound calls to make sure agents followed the respective quality parameters, also provided feedback on agent's performance to Mexico and Tulsa teams. Additionally, giving score for each audited call diligently
- Identified the root cause of problems, possible solutions, and provided actionable insight for performance improvements.
- I used to attend quality calibration sessions with team leaders and quality managers, wherein we used to monitor and evaluate the assigned calls and track agent's performance.
- Worked on additional projects like low performance analysis, disposition projects, Low duration calls, training projects, campaign analysis,
- Used to fill out feedback forms or scorecards in clear, concise manner, keeping in mind performance standards.
- Participated in internal and external calibrations in both English and Spanish with quality team and supervisors and ensured consistent scoring.
- Consistently sent immediate email, including invalid mail and QA alerts, to supervisors and provided instant feedback on performance concerns, disconnected calls, and auto-fail calls.
- As i proved to be a quick learner, I was the only QA who was trained for all four processes (CBDC, Spectrum, Comcast and Frontier) and I demonstrated my ability to switch between them.
- After serving notice period, I worked as a part-time employee for two months.
Management Trainee (Intern)
Platform Cloud Nine Hospital
11.2020 - 01.2021
- Worked in the marketing department for their online website portal, connected with prospective clients
City Coordinator (intern)
Platform Zomato Feeding India
06.2020 - 11.2020
- Being the team lead & city coordinator, I handled 6 Indian cities during my tenure and ensured smooth functioning & execution of the food drives in the respective cities.
Social Media Marketing Intern
Platform Barkat Welfare Society (NGO)
09.2020 - 10.2020
- Worked & boosted their social media presence, especially Instagram & LinkedIn
Event Coordinator (Intern)
Platform Brands Impact
05.2019 - 07.2019
- Worked with an Operations department there and assisted in executing and planning for few big events
Education
Bachelor of Arts - Advertising And Economics
Lakshmi Bai, Delhi University
2021
Bachelor of Arts in Foreign Language - Advance Diploma in Spanish Language
Hansraj College, Delhi University
2021
Higher Secondary School - Class XII
Kulachi Hansraj Model School
2018
Secondary Education - Class X
Kulachi Hansraj Model School
New Delhi, India2016
Skills
Excellent communication and interpersonal skills, Adaptable to a new environment, Ambitious, Quick learner and result oriented, Understand team work ethics well, Outgoing and friendly, Passion to travel the world and getting familiar with cross-cultures and people person
Languages
English
Spanish
Hindi
Personal Information
- Date of Birth: 03/15/00
- Gender: Female
- Nationality: Indian
Accomplishments
● Awarded as a performer of the month in Social Media Marketing Intern at Barkat Welfare Society
● Headed various events in School as a core-team member
● House Captain, Kulachi Hansraj Model School
Timeline
Spanish Quality Analyst
Avantive Solutions
05.2022 - 12.2023
Spanish Tutor
Superprof And Revival Mastery
01.2022 - Current
Management Trainee (Intern)
Platform Cloud Nine Hospital
11.2020 - 01.2021
Social Media Marketing Intern
Platform Barkat Welfare Society (NGO)
09.2020 - 10.2020
City Coordinator (intern)
Platform Zomato Feeding India
06.2020 - 11.2020
Event Coordinator (Intern)
Platform Brands Impact
05.2019 - 07.2019
Bachelor of Arts - Advertising And Economics
Lakshmi Bai, Delhi University
Bachelor of Arts in Foreign Language - Advance Diploma in Spanish Language
Hansraj College, Delhi University
Higher Secondary School - Class XII
Kulachi Hansraj Model School
Secondary Education - Class X
Kulachi Hansraj Model School