Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Accomplishments
Timeline
Generic
Ketika Kalra

Ketika Kalra

Greater Noida West

Summary

To strive for great achievement in professional life by accepting challenging work and contribute towards the success of the organization I'm working in, thereby developing the mindset to achieve leadership in the suitable industry.

Overview

5
5
years of professional experience

Work History

Spanish Tutor

Superprof And Revival Mastery
01.2022 - Current
  • 1+ years of experience teaching Spanish in one-on-one tutoring.
  • Evaluate student progress and communicate with parents regarding the progress.
  • I assist students in developing Spanish language skills such as reading, writing, and speaking.
  • Evaluate students and create customized lessons and homework assignments.
  • Conducted one-on-one tutoring sessions, resulting in improved language skills for struggling students

Spanish Quality Analyst

Avantive Solutions
05.2022 - 12.2023
  • I was responsible for auditing, re-auditing, and monitoring inbound and outbound calls to make sure agents followed the respective quality parameters, also provided feedback on agent's performance to Mexico and Tulsa teams. Additionally, giving score for each audited call diligently
  • Identified the root cause of problems, possible solutions, and provided actionable insight for performance improvements.
  • I used to attend quality calibration sessions with team leaders and quality managers, wherein we used to monitor and evaluate the assigned calls and track agent's performance.
  • Worked on additional projects like low performance analysis, disposition projects, Low duration calls, training projects, campaign analysis,
  • Used to fill out feedback forms or scorecards in clear, concise manner, keeping in mind performance standards.
  • Participated in internal and external calibrations in both English and Spanish with quality team and supervisors and ensured consistent scoring.
  • Consistently sent immediate email, including invalid mail and QA alerts, to supervisors and provided instant feedback on performance concerns, disconnected calls, and auto-fail calls.
  • As i proved to be a quick learner, I was the only QA who was trained for all four processes (CBDC, Spectrum, Comcast and Frontier) and I demonstrated my ability to switch between them.
  • After serving notice period, I worked as a part-time employee for two months.

Management Trainee (Intern)

Platform Cloud Nine Hospital
11.2020 - 01.2021
  • Worked in the marketing department for their online website portal, connected with prospective clients

City Coordinator (intern)

Platform Zomato Feeding India
06.2020 - 11.2020
  • Being the team lead & city coordinator, I handled 6 Indian cities during my tenure and ensured smooth functioning & execution of the food drives in the respective cities.

Social Media Marketing Intern

Platform Barkat Welfare Society (NGO)
09.2020 - 10.2020
  • Worked & boosted their social media presence, especially Instagram & LinkedIn

Event Coordinator (Intern)

Platform Brands Impact
05.2019 - 07.2019
  • Worked with an Operations department there and assisted in executing and planning for few big events

Education

Bachelor of Arts - Advertising And Economics

Lakshmi Bai, Delhi University
2021

Bachelor of Arts in Foreign Language - Advance Diploma in Spanish Language

Hansraj College, Delhi University
2021

Higher Secondary School - Class XII

Kulachi Hansraj Model School
2018

Secondary Education - Class X

Kulachi Hansraj Model School
New Delhi, India
2016

Skills

    Excellent communication and interpersonal skills, Adaptable to a new environment, Ambitious, Quick learner and result oriented, Understand team work ethics well, Outgoing and friendly, Passion to travel the world and getting familiar with cross-cultures and people person

Languages

English
Spanish
Hindi

Personal Information

  • Date of Birth: 03/15/00
  • Gender: Female
  • Nationality: Indian

Accomplishments

    ● Awarded as a performer of the month in Social Media Marketing Intern at Barkat Welfare Society

    ● Headed various events in School as a core-team member

    ● House Captain, Kulachi Hansraj Model School

Timeline

Spanish Quality Analyst

Avantive Solutions
05.2022 - 12.2023

Spanish Tutor

Superprof And Revival Mastery
01.2022 - Current

Management Trainee (Intern)

Platform Cloud Nine Hospital
11.2020 - 01.2021

Social Media Marketing Intern

Platform Barkat Welfare Society (NGO)
09.2020 - 10.2020

City Coordinator (intern)

Platform Zomato Feeding India
06.2020 - 11.2020

Event Coordinator (Intern)

Platform Brands Impact
05.2019 - 07.2019

Bachelor of Arts - Advertising And Economics

Lakshmi Bai, Delhi University

Bachelor of Arts in Foreign Language - Advance Diploma in Spanish Language

Hansraj College, Delhi University

Higher Secondary School - Class XII

Kulachi Hansraj Model School

Secondary Education - Class X

Kulachi Hansraj Model School

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Ketika Kalra