Ketki Datye
Japanese Translator And Interpreter
Mumbai
Summary
As a customer service officer I have always focused on finding solutions that will be mutually beneficial for the customer and for the organization and coming across various situations has only helped me doing so with more ease. Japanese language has been an added advantage to the zeal for problem solving. Having known the cultural differences, I was able to maintain the harmony in the 'customer-service provider' relation while providing a service.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Senior Customer Service Officer - Japan Desk
Formula Group
Mumbai
03.2020 - Current
- Worked mainly as a communication bridge between the clients and the team.
- Communicated with Japanese clients in person or over other means of communications.
- Drafted emails in Japanese suitable to the diversity of situations.
- Guided team members with clear directions, timelines and feedback.
- Solved problems to make make customers happy while being profitable to the organization.
Education
Bachelor of Science - Bioanalytical Sciences
07.2015 - 06.2018
Japanese Language Proficiency Test N1
06.2016 - 01.2023
Skills
Customer service and assistance
Music, Arts and crafts, Travel
I listen to music from different genres and find a uniqueness in each of them.
I have tried to paint a still objects, mostly cityscapes and buildings.
I have travelled to many parts of India and found amazing architecture, captivating landscapes.
Timeline
Senior Customer Service Officer - Japan Desk - Formula Group
03.2020 - Current
Samwadini Academy of Foreign Languages - , Japanese Language Proficiency Test N1
06.2016 - 01.2023
Ramnarain Ruia Autonomous College - Bachelor of Science, Bioanalytical Sciences
07.2015 - 06.2018
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