Ketki Sharma
Sr. Product Manager
Summary
Executive with over 14+ years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
18
18
years of professional experience
5
5
Certifications
Work History
Product Manager
PayPal India
06.2021 - Current
- Spearheaded a ground-up revamp of the PayPal Software Development Life Cycle (SDLC) to enhance productivity and deliver customer delight
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Increased product adoption by developing and implementing effective marketing strategies.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Coordinated project planning and execution with team members and team leads.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
- Led cross-functional teams to deliver high-quality products on time and within budget constraints.
- Prioritized roadmap in order to achieve product goals and metrics.
- Developed product documentation to communicate upcoming features and products to internal teams.
Manager
RA Infotec for Client Capgemini
08.2020 - 01.2021
- Led the definition and management of Change Management processes for IT Infrastructure projects
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Manager - Delivery Assurance
Trianz Holdings Pvt. Ltd
07.2017 - 10.2019
- Managed end-to-end project lifecycle for infrastructure initiatives, ensuring ITIL process alignment and meeting contract requirements
- Formulated SLAs, addressed client escalations, and provided monthly dashboards for effective communication
- Created BCP documentation, participated in third-party audits, and collaborated with the CISO on projects to address Infosec requirements
- Guided delivery teams for external certification audits, performed Contract Obligations Audits, and conducted internal audits for ISMS and QMS quarterly.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Technical Specialist-Lead
MindTree Limited
05.2016 - 07.2017
Sr. Quality Analyst
Aricent Technologies Holdings Pvt. Ltd
12.2011 - 10.2015
Quality Intelligence Executive
HyperQuality Pvt. Ltd
12.2007 - 09.2009
Specialist Technical Support
IBM Daksh Pvt. Ltd
07.2006 - 12.2007
Education
MBA - CRM
Symbiosis
Pune, India 04.2001 - 04.2011
Master of Arts - English Literature
IGNOU
04.2001 - 04.2011
Bachelor of Arts - English Literature
Delhi University
New Delhi, India 04.2001 -
Skills
Interpersonal Communication
Prioritization and Execution
User Feedback Collection
Product Vision and Strategy
Teamwork and Collaboration
Wireframe Design
User and UX Research
Product Lifecycle Management
Jira, Atlassian, Rally
KPI Tracking
Documentation Management
Certification
Certified Scrum Product Owner certification from Scrum Alliance
Personal Information
- Date of Birth: 01/24/86
- Marital Status: Married
Timeline
Product Manager
PayPal India
06.2021 - Current
Manager
RA Infotec for Client Capgemini
08.2020 - 01.2021
Manager - Delivery Assurance
Trianz Holdings Pvt. Ltd
07.2017 - 10.2019
Technical Specialist-Lead
MindTree Limited
05.2016 - 07.2017
Sr. Quality Analyst
Aricent Technologies Holdings Pvt. Ltd
12.2011 - 10.2015
Quality Intelligence Executive
HyperQuality Pvt. Ltd
12.2007 - 09.2009
Specialist Technical Support
IBM Daksh Pvt. Ltd
07.2006 - 12.2007
MBA - CRM
Symbiosis
04.2001 - 04.2011
Master of Arts - English Literature
IGNOU
04.2001 - 04.2011
Bachelor of Arts - English Literature
Delhi University
04.2001 -