KEVAL SHAH
MUMBAI
Summary
Dynamic and Results-Driven sales professional with 5+ years of experience in International Sales BPO , Hardcore Sales, Team Leadership, and Digital Marketing. Proven track record of exceeding sales targets, leading teams, and driving digital marketing strategies. Effective communicator with proficiency in English, Hindi, Gujarati, and Marathi.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Concentrix Technologies India pvt ltd
Thane , India
12.2024 - 05.2026
- Handled complex queries, providing high quality, accurate service within stated timescales.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Managed customer service requests, refunds and exchanges
- Built rapport with customers through courteous and professional communications.
Business Development Manager
Paarami Digital Consulting
Mumbai
03.2024 - 06.2024
- Conducted regular client meetings to discuss potential partnerships and business opportunities.
- Initiated cold calls to generate leads and build a strong sales pipeline.
- Negotiated and closed deals, ensuring alignment with company goals and client needs.
- Developed and maintained relationships with key clients and stakeholders.
- Identified new business opportunities and market trends to drive growth.
Sr Digital Marketing Executive
I FLY NOW
MUMBAI
12.2023 - 02.2024
- Managing Australian team and Indian Team to Execute Digital Marketing Strategy.
- Running Paid Ad Campaign and Google ads.
- Scheduling Social Media Posts From SemRush tool.
- Assisting Social media and paid Media Executive to Achieve their Tasks.
- Generating Leads For the Company through Paid Media and Helping Sales Team to Close the deal.
Digital Marketing Manager
DIGIWEAVE TECHNOLOGIES
MUMBAI
12.2022 - 11.2023
- Led digital marketing strategies, resulting in a 50% increase in online engagement.
- Collaborated with cross-functional teams to execute successful digital campaigns.
- Analyzed data to refine marketing strategies and improve ROI.
- Closing new clients and helping to get Their Work Done on Time.
- Working With Team and Implementing New Strategies to Grow Brands.
Territory Sales Manager
Nobroker
MUMBAI
11.2021 - 11.2022
- Managed and motivated a team of sales representatives to achieve and exceed sales targets.
- Conducted training sessions to improve sales skills and product knowledge.
- Implemented efficient processes to enhance team productivity.
- Developed and implemented sales strategies to maximise territory revenue and meet targets.
Customer Service Representative
Firstsource Solutions
MUMBAI
12.2019 - 12.2020
- UK Based Company Where I was responsible for communicating with UK customers to solve their Querries and Pitch Company's Product and Close the deal.
- Developed new business opportunities and nurtured client relationships.
- Collaborated with the marketing team to align sales strategies with market trends.
Education
Master of Science - DIGITAL MARKETING
DUBLIN BUSINESS SCHOOL
DUBLIN,IRELAND2022
B.E - ELECTRONICS AND TELE-COMMUNICATION
K.J SOMAIYA INSTITUTE OF ENGINEERING AND I.T
Mumbai, MH2019
HSC - SCIENCE
K.J SOMAIYA COLLEGE OF SCIENCE AND COMMERCE
Mumbai, MH2014
SSC -
S.M.T VIDYABEN D GARDI HIGH SCHOOL
Mumbai, MH2012
Skills
- Public Speaker
- Team Leader
- Familiar With AI Tools
- Business development
- Site optimisation
- Meta ads Campaigns Planner
- Video editing AND Video Creator
Languages
English, Hindi, Marathi, Gujarati
First Language
Hobbies
- Cricket
- Singing
- Music
- Traveling
Timeline
Senior Customer Service Representative
Concentrix Technologies India pvt ltd
12.2024 - 05.2026
Business Development Manager
Paarami Digital Consulting
03.2024 - 06.2024
Sr Digital Marketing Executive
I FLY NOW
12.2023 - 02.2024
Digital Marketing Manager
DIGIWEAVE TECHNOLOGIES
12.2022 - 11.2023
Territory Sales Manager
Nobroker
11.2021 - 11.2022
Customer Service Representative
Firstsource Solutions
12.2019 - 12.2020
Master of Science - DIGITAL MARKETING
DUBLIN BUSINESS SCHOOL
B.E - ELECTRONICS AND TELE-COMMUNICATION
K.J SOMAIYA INSTITUTE OF ENGINEERING AND I.T
HSC - SCIENCE
K.J SOMAIYA COLLEGE OF SCIENCE AND COMMERCE
SSC -
S.M.T VIDYABEN D GARDI HIGH SCHOOL