Kevin C
Bangalore
Summary
Results-driven Talent Acquisition Specialist with 3+ years of experience in End-to-End Recruitment and HR Operations, and 9+ years of experience as a Team Lead and Coach in the BPO industry. Proven expertise in IT and Non-IT recruitment, negotiations, and team management. A flexible and focused team player with a strong background in managing and coaching teams in a BPO space. Skilled in sourcing top talent, managing recruitment processes, and driving business growth through strategic talent acquisition.
Overview
19
19
years of professional experience
Work History
Talent Acquisition Specialist
Insight Consultants
Bangalore
02.2022 - 10.2024
- Manage the entire recruitment life cycle, from sourcing to onboarding, ensuring a smooth and efficient process.
- Collaborate with hiring managers to understand hiring needs and develop effective recruitment strategies.
- Utilize various channels, including LinkedIn, Naukri, and other job boards, to identify and attract qualified candidates.
- Conduct thorough interviews and assessments to evaluate candidates' skills, experience, and cultural fit
- Responsible for hiring candidates for all levels Entry-Junior-Mid–Senior Management
- Handled escalations regarding no-shows and last-minute reschedules by not hampering candidate's and interviewer experience.
- Updating the internal candidate tracker, Applicant Tracking System (ATS), and requirement report on a daily basis.
- Participating in feedback meetings with hiring managers and the interview panel after interviews/drives.
- Collaborating with Stakeholders and Delivery heads to understand their hiring requirements and fulfilling them in the most cost-effective manner.
- Established relationships with universities and colleges to recruit potential employees through job fairs and other events.
- Provided additional support through weekend drives, demonstrating flexibility and commitment to meeting hiring demands.
- Generated and shared the weekly and quarterly reports on recruitment and hiring trends to the Management and Directors.
- Proficient in Microsoft Office, skilled in Excel for data management and analysis
- Successfully managed a team for six months, ensuring alignment with targets and goals.
- Utilized Boolean search strings to identify passive candidates online.
- Participated in team meetings to discuss current recruitment initiatives.
Project Lead - Data Entry
Insight Consultants
Bangalore
01.2012 - 01.2022
- Identified areas where process improvements could be made to enhance efficiency.
- Assigned tasks to team members and monitored progress.
- Communicated with stakeholders throughout the life cycle of projects.
- Coordinated with stakeholders to define project scope and objectives.
- Created project performance reports for management review.
- Led a high-performing data entry team handling high-volume, time-sensitive projects.
- Ensured data accuracy, compliance, and timely client deliveries.
- Streamlined processes, reducing project completion time by 20%.
- Managed workflow improvements to enhance team efficiency and productivity.
- Client communication
Team Coach
Nirvana Business Solutions Pvt Ltd
Bangalore
04.2008 - 04.2010
- Collaborated with senior management on strategic planning initiatives aimed at increasing efficiency across departments.
- Recognized accomplishments of individuals and teams.
- Researched best practices in the industry and shared with the team.
- Implemented strategies to improve overall team productivity.
- Adapted communication style based on audience needs.
- Managed workflow processes to ensure tasks are completed on time.
- Monitored progress towards achieving objectives.
- Facilitated conflict resolution between team members.
- Conducted team meetings to discuss performance and set goals.
- Evaluated individual performance and provided feedback.
- Encouraged open dialogue among team members.
CSR (Customer Care Representative)
Nirvana Business Solutions Pvt Ltd
Bangalore
03.2006 - 04.2008
- Assisted in the development of customer service procedures and policies.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained up-to-date knowledge of company products and services.
- Handled customer inquiries and complaints in a timely manner.
- Participated in team meetings or training sessions when necessary.
- Generated reports on customer inquiries and complaints for management review.
- Followed up with customers to ensure their satisfaction.
- Identified customer needs and provided appropriate solutions.
Education
PUC - National Institute Of Open Schooling
PES Sree Vidya High School
Bangalore Skills
- End-to-End IT and Non-IT Recruitment
- Requirement gathering
- Niche Hiring
- Sourcing and Screening
- Interview scheduling and Co-ordination
- Stakeholder management
- MS Office – 365
- Offer generation, negotiation and releasing
- Communication
- Background verification
- Vendor Management
- Employee onboarding
- Weekly/ Monthly dashboard reporting
- Market Insights and mapping
- Team trainings
- Team management
- Time Management
- Data Management and data analysis
Languages
English
First Language
Tamil
Proficient
C2
Hindi
Proficient
C2
Telugu
Proficient
C2
Kannada
Advanced
C1
Timeline
Talent Acquisition Specialist
Insight Consultants
02.2022 - 10.2024
Project Lead - Data Entry
Insight Consultants
01.2012 - 01.2022
Team Coach
Nirvana Business Solutions Pvt Ltd
04.2008 - 04.2010
CSR (Customer Care Representative)
Nirvana Business Solutions Pvt Ltd
03.2006 - 04.2008
PUC - National Institute Of Open Schooling
PES Sree Vidya High School
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