Kevin Christy D
Specialist 2, Inside Product
Bangalore
Summary
Brand Statement: Reliable, Team Player, Passionate to be a part of Technological innovations.
Skilled Customer eXperience Engineer with Technical and Analytical knowledge on how the IT industry works with 3 years of experience in the Pre-sales field, as an Inside Product Specialist 2. Passionate about enhancing selling skills and delivering sustainable growth to the business. Known for Innovation, Dependability, Fast turnover, and Collaboration with Field Engineers.
Demonstrated excellence in accomplishing track records as a strategic resource in partnering with the Corporate Acquisition Sales PODS and successfully driving consistent outcomes across New York, Mid-Atlantic and South-East District of NA. Possess strong business and technical acumen along with excellent communication and storage solutions skills to drive key opportunities across multiple verticals.
Overview
3
3
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Customer Experience Engineer
DELL Technologies
Bangalore
10.2021 - Current
- Currently working as a Customer eXperience Engineer(CXE). With this role, I am part of the Core Account team and help them with all activities that span the complete Sales cycle starting with the Discovery, Analyze, Design and all the way till the Defend phase, enabling them win deals.
- This role required delivering demos to the customers and helping Presales and Sales mediate Post-Sales activities such as RMA, MOVE, MWD, FSR Concessions as well.
- Actively involved in basically all activities in a Sales Cycle like, creating Account/Asset Management reports, Collecting Data from Customer environment, Analyzing and Solutioning Products, Quoting and Licensing, creating Proposals, TCO/ROI Analysis, Competitive Analysis, Asset Summary reports etc.
- Actively listened to customers, handled concerns quickly and worked on different scenarios, where i used to Advice and Guide SEs in their daily works and help them to concentrate more on customer related activities.
- Handled many customer calls and Account Check-in Calls where i have been considered as an Advisor and expected me to propose the storage products according to the different Scenarios.
- Have always maintained On-Track and accelerating on my performance by maintaining all my KPIs and going above and Beyond.
- Eliminated downtime and maximized revenue by providing top project quality control
- I have also been part of learning new custom activities and creating new processes that help the account team.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Established as the technical SME/Trusted Advisor within the team with the initial experience in the Technical team and product knowledge and certifications.
- Was a Mentor to new hires in their initial journey, Trained the new hires about Pre-Sales Services and Professional Skills needed for the job. • Part of the internal Team as Technical Trainings planner .
- Was the Cultural Ambassador for the team to maintain Dell Culture Code among the Team Members
- Actively participated in ERGs to give-back to the society.
Associate Sales Engineer Analyst
Dell EMC
Bangalore
10.2019 - 10.2021
- I have worked with DELL EMC in providing technical and consultative support to Field Sales, and Pre-Sales teams on specific solutions for the full range of DELL EMC products and services.
- Some Pre-Sales Services that I have worked on include: Sizing, Quoting, Technical Drawing, Power Calculation, Data Collection using ESRS and Technical Helpdesk
Electrical
Bosch Pvt Ltd
Bangalore
07.2018 - 07.2018
- Maintenance in Fuel Pump Manufacturing Facility, A campus of about 102 acres consisting both hardware and software technicians
- A place where diesel pumps is manufactured and exported, starting from a single cylinder to multi-cylinder type pump
- The manufacturing line consists of 6 lanes full of manufacturing processes
- Responsibilities:
- Knowledge about motor reconditioning and its parts
- Different steps involved in manufacturing a motor
- Multiple hierarchies involved in this step up
- Career Highlights
- Extensive knowledge of networking and operating systems such as Linux, Red hat and Windows
- Profound understanding of LAN and WAN management and maintenance protocols
- Excellent ability to work well with others and independently as necessary
- Remarkable analytical and problem solving abilities
- Ability to work flexible schedules.
Advanced Wireless Communication, Bharat Sanchar Nigam limited
Mysore
01.2018 - 01.2018
- A place filled with knowledge about telecommunication, its development in the recent years
- Experienced faculties and vast portions covered in a short span
- Brief visit to the relay station and the switching station gave a good knowledge about how a telephone or mobile communication works
- To know about wireless communication and its domain of work
- Evolution of generations such as 1G, 2G, 2.5G, 3G, 3.7G, 3.9G, 4G and upcoming 5G
- Research and Development on Optical fibers.
Education
Bachelor of Engineering - Electronics and Communication
The Oxford College of Engineering
PCME - Science
St. Joseph's Pre-University College
Secondary School Leaving Certificate (SSLC) - undefined
St. Francis High School
Skills
Pythonundefined
Certification
Associate - Information Storage and Management Version 4.0 (DCA-ISM)
Languages
- English
- Kannada
- Hindi
- Tamil
Timeline
Specialist - Technology Architect, Midrange Storage Solutions Version 2.0
12-2021
Customer Experience Engineer
DELL Technologies
10.2021 - Current
Specialist - Cloud Architect, Cloud Infrastructure Version 3.0
03-2021
Associate - Converged Systems and Hybrid Cloud Version 2.0 (DCA)Associate - Converged Systems and Hybrid Cloud Version 2.0 (DCA)
01-2021
Associate - Information Storage and Management Version 4.0 (DCA-ISM)
11-2019
Associate Sales Engineer Analyst
Dell EMC
10.2019 - 10.2021
Electrical
Bosch Pvt Ltd
07.2018 - 07.2018
Advanced Wireless Communication, Bharat Sanchar Nigam limited
01.2018 - 01.2018
Bachelor of Engineering - Electronics and Communication
The Oxford College of Engineering
PCME - Science
St. Joseph's Pre-University College
Secondary School Leaving Certificate (SSLC) - undefined
St. Francis High School
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